Customer Solutions Engineer (Secure Networking)

Asperiq AG; Baar; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

Asperiq AG is seeking a Customer Solutions Engineer in Baar, Switzerland. This key role involves supporting government and enterprise customers with secure communication technologies, troubleshooting technical issues, and leading demonstrations and training sessions. You will act as a vital link between customers and internal development teams, shaping future product enhancements.

Leistungen

Flexible working hours

5 weeks vacation

Option to work from home one day per week

Half-Fare travelcard (Halbtax)

Qualifikationen

• Strong technical background in IT and networking.
• Experience with system installation, configuration, and support.
• Fluent in English, additional languages are a plus.

Aufgaben

• Support customers with technical issues during installation and deployment.
• Lead product demonstrations and facilitate workshops.
• Document configurations and field insights.

Kenntnisse

TCP/IP

Routing

VPNs

Firewalls

Strong communication skills

Jobbeschreibung

About us

Asperiq offers quantum secure encryption technology to governments, NGO’s and critical infrastructure organizations. We provide the foundational bedrock of a solid cyber deference.For more information please visit www.asperiq.com.

Asperiq AG is hiring a Customer Solutions Engineer to join our growing team in Baar (ZG),Switzerland. This is a key customer-facing role for a hands-on, technically skilled professional who enjoys solving problems, working with secure networking technology, and contributing directly to the evolution of cutting-edge products.

We’re looking for someone who not only enjoys solving complex problems and working with secure networking technologies, but also takes pride in guiding customers, running engaging demos, and leading hands-on workshops. If you enjoy sharing your technical knowledge in a clear and confident way, and you’re energized by helping others succeed with great technology—this role is for you.

About the Role

As a Customer Solutions Engineer, you will work closely with our government and enterprise customers to support the installation, configuration, and use of Asperiq’s secure communication solutions. Your tasks will range from technical assistance and troubleshooting to on-site deployments and customer training.

Crucially, you will serve as the bridge between the field and our internal development teams—feeding back real-world requirements, product insights, and opportunities for improvement. Your input will help shape future product releases and ensure our solutions continue to meet the highest standards.

Main Responsibilities

• Support customers with technical issues during installation, deployment, and operational phases
• Deliver hands-on assistance during customer rollouts, both remotely and on-site
• Lead product demonstrations and facilitate interactive workshops and training sessions
• Troubleshoot and resolve networking, VPN, and secure communication issues
• Document configurations, resolutions, and lessons learned in a clear and structured way
• Actively communicate field insights and customer requirements to our product and R&D teams
• Support operational delivery tasks including product shipment coordination and validation processes
• Travel internationally to customer sites as needed (approx. 30%)

What you bring

• Strong technical background in IT and networking (TCP/IP, routing, VPNs, firewalls)
• Experience with system installation, configuration, and support
• A structured and self-driven approach with high attention to detail
• Strong communication skills and the ability to engage customers, run demos and explain technical topics to different audiences
• Fluent English (spoken and written); other languages are a plus
• Prior experience supporting government or high-security clients is a strong plus
• Knowledge of secure communication or cryptographic solutions is a plus

Why join Asperiq

• Make a real impact on mission-critical systems
• Be part of a small, agile, and international team
• Work with high-security customers on projects that matter
• Take ownership and grow in a high-responsibility, high-autonomy environment
• Contribute directly to the development of next-generation secure communication products

Our Benefits

• 40-hour work week based on an annual working time model
• Flexible working hours with the possibility to compensate overtime
• 5 weeks vacation
• Option to work from home one day per week
• Parking available for CHF 40 per month
• Half-Fare travelcard (Halbtax)
• Short decision-making processes
• Dynamic start-up environment

Interested?Does the position meet your profile and personal ambitions? If so, we look forward to receiving your application.