Customer Service Support (fixed-term 6 months)

EYKON; Cham; Hybrid; CHF 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid workplace

Job summary

EYKON in Cham, Switzerland, seeks a hands-on Customer Service Support with solid SAP experience for a fixed-term 6 months starting February 2027. The role focuses on order management, customer communication and cross-functional coordination in a hybrid workplace.

You will process orders in SAP, prepare quotations, liaise with Key Account Managers, Logistics and the Shared Service Center, and maintain master data. Fluency in German and English is required; French is a plus.

Qualifications

• Completed commercial education or equivalent qualification.
• 2-3 years of experience in Customer Service, Order Management or Commercial Operations.
• Strong practical experience with SAP, ideally in order processing, customer service or logistics processes.
• Strong coordination and organizational skills.
• Fluent German and English (both written & verbal).
• French is a big advantage, but not mandatory.

Responsibilities

• Processing and monitoring customer orders and delivery schedules in SAP.
• Preparation and follow-up of quotations and customer requests.
• Coordination between customers, Key Account Managers, Logistics and Shared Service Center.
• Management and maintenance of customer, order and commercial master data.
• First point of contact for customers regarding order and delivery-related inquiries.
• Support in ensuring timely and accurate order fulfillment.

Skills

SAP experience

Order management

Customer service

German fluency

English fluency

Education

Completed commercial education or equivalent

Tools

SAP

Job description

EYKON is an independent utility infrastructure technology company, formerly the Landis+Gyr EMEA business. Built on more than 130 years of utility expertise, we bring together technology, data, services, and operational know-how to help utilities make infrastructure work better.

Today, our teams support customers across Europe and beyond, spanning more than 75 markets and over 100 million connected endpoints.

Join a business built on generations of expertise and help shape what comes next.

We are looking in Cham, Switzerland for a hands‑on Customer Service professional with solid SAP experience to join us in February 2027 or by agreement for a fixed period of 6 months to support order management, customer communication and operational coordination across our business as Customer Service Support (80-100%).

Your Activities

• Processing and monitoring customer orders and delivery schedules in SAP
• Preparation and follow-up of quotations and customer requests
• Coordination between customers, Key Account Managers, Logistics and Shared Service Center
• Management and maintenance of customer, order and commercial master data
• First point of contact for customers regarding order and delivery-related inquiries
• Support in ensuring timely and accurate order fulfillment

Preferred Qualifications

• Completed commercial education or equivalent qualification
• 2-3 years of experience in Customer Service, Order Management or Commercial Operations
• Strong practical experience with SAP, ideally in order processing, customer service or logistics processes
• Strong coordination and organizational skills
• Fluent German and English (both written & verbal)
• French is a big advantage, but not mandatory

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. Join EYKON and help shape the future of energy infrastructure.

Title: Customer Service Support (fixed-term 6 months)

Requisition ID: 22226

Location: Cham, ZG, CH

Workplace Type: Hybrid

Career Level: Experienced

Date Posted: Oct 29, 2026