Customer Service Representative | 80-100% (Immediately or by arrangement)

Vorhangbox; Lehn; On-site; CHF 60,000 - 70,000; Full time

Benefits offered by this job

Friendly work culture with flat hierarchies

Internal and external training

Generous employee discounts

5 weeks of vacation

Job summary

A leading Swiss home textiles provider in Luzern is looking for customer service and back office staff. The role involves advising customers, managing quotations, and performing various administrative tasks. Successful candidates will have strong organizational skills, an enjoyment of languages, and a high level of commitment. The position offers a friendly work culture, generous employee discounts, and an above-average salary. Join the team and contribute to our customer-focused mission.

Qualifications

• Professional experience in administration/clerical processing is an advantage.
• Experience in selling home textiles is an advantage.
• High level of commitment and flexibility.

Responsibilities

• Provide customer advice and assistance.
• Manage the quotation system.
• Perform ad-hoc tasks.

Skills

Organizational skills

Enjoyment of languages (German, French, English)

IT user knowledge

Job description

Vorhangbox is one of the leading Swiss providers of curtains, pleated blinds, and more. Since 2015, we have been offering our customers high-quality products and services at affordable prices, in their homes, in our showrooms, and in our online shop. Our customers are at the heart of everything we do. We are looking for reinforcements in customer service and back office. You will be the interface between various departments, suppliers, and customers. You will report to the service center management. Become part of our team – and let's write curtain history together!

Responsibilities

• Customer advice
• Quotation system
• Assistance function
• Ad-hoc tasks

Qualifications

• Organizational skills
• Professional experience in administration/clerical processing is an advantage.
• Enjoyment of languages (German, French, English). Other languages are an advantage.
• Experience in selling home textiles is an advantage.
• High level of commitment and flexibility.
• IT user knowledge is available.

Your personality

• A courteous personality with good communication skills.
• You put the customer at the center and make every contact an inspiring experience.
• You work independently, precisely, in a structured, solution-oriented, cost-effective, and efficient manner.
• You react calmly and friendly even in stressful situations.
• You are a team player with a high level of commitment and flexibility.
• You are curious and eager to learn.

Benefits

• Friendly work culture with flat hierarchies.
• Good mix of independent work and teamwork.
• Internal and external training.
• Know-how transfer through a broadly based team.
• Above-average salary
• Above-average performance is additionally rewarded
• Generous employee discounts
• 5 weeks of vacation