Customer Service Lead - World-Class Service

IWG plc; Basel; On-site; CHF 75,000 - 95,000; Full time

Benefits offered by this job

Great induction training

Career development opportunities

Flexible workplace benefits

Job summary

IWG plc in Basel is looking for a Customer Services Manager to oversee the performance of our center and ensure world-class service to our customers. You will manage everything on-site, tackle challenges, and help build customer loyalty.

The ideal candidate will have experience leading teams and a strong customer focus. Benefits include a rewarding career, great training, promotion prospects, and flexible workplace benefits.

Qualifications

• Experience in managing a small team and delivering against targets.
• Background in a flexible workspace center, store, or restaurant.

Responsibilities

• Manage all aspects of the center’s performance.
• Solve problems and tackle challenges.
• Upsell to existing customers and give tours to prospects.
• Ensure world-class service and customer satisfaction.

Skills

Customer focus

Sales skills

Team leadership

Problem-solving

Resilience

Job description

IWG plc in Basel is looking for a Customer Services Manager to oversee the performance of our center and ensure world-class service to our customers. You will manage everything on-site, tackle challenges, and help build customer loyalty.

The ideal candidate will have experience leading teams and a strong customer focus. Benefits include a rewarding career, great training, promotion prospects, and flexible workplace benefits.