Center Manager: Drive Service, Sales & Growth

IWG plc; Basel; On-site; CHF 100,000 - 130,000; Full time

Benefits offered by this job

Induction training

Learning & development

Promotion prospects

Incentives & hours

Flexible benefits

Job summary

IWG plc in Basel is seeking a Customer Services Manager to lead our on-site centre and drive performance. You’ll have autonomy and resources to run the centre as your own business, manage daily operations, deliver world-class service, and nurture customer relationships.

Key focus on motivating a small team, resolving problems, and upselling to customers while ensuring high standards and alignment with our global service model. Join a growing, supportive organisation.

Qualifications

• Experience leading a small, close-knit team.
• Track record of delivering against targets.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc in Basel is seeking a Customer Services Manager to lead our on-site centre and drive performance. You’ll have autonomy and resources to run the centre as your own business, manage daily operations, deliver world-class service, and nurture customer relationships.

Key focus on motivating a small team, resolving problems, and upselling to customers while ensuring high standards and alignment with our global service model. Join a growing, supportive organisation.