Customer Service 100% in Baden AG

Casino Davos AG; Baden; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

An exciting opportunity awaits you at a dynamic company in the online gambling industry! Join a vibrant team in Baden, where you'll provide exceptional customer service and support. With a focus on personal growth, you'll receive comprehensive training to help you thrive in your role. This position offers a perfect balance of remote work and office presence, ensuring flexibility in your lifestyle. If you're passionate about helping others and ready to embark on a rewarding career, this is the opportunity you've been waiting for!

Leistungen

Brand new office with a view

Balance between remote work and office presence

Exceptional development opportunities

Hands-on on-the-job training

Knowledge-sharing culture

Collaborative team spirit

State-of-the-art hardware

Exciting annual employee events

Safe and welcoming work environment

Contributions to public transport and home office costs

Qualifikationen

• Valid work permit for Switzerland is required.
• Fluency in French and Italian is a must.

Aufgaben

• First point of contact for customers via email and chat.
• Provide 1st level support and troubleshoot issues.

Kenntnisse

Customer Service

Fluency in French

Fluency in Italian

Proficiency in English

Proficiency in German

Jobbeschreibung

Casino Davos AG / Casino 777 is looking for you!

We are searching for new team member to join our Customer Service Team in Baden AG (100%), starting from May 2025.

Are you interested in a dynamic and exciting work environment?

Looking for a new challenge or considering a career change? Do you enjoy interacting with people and have a knack for providing top-notch customer service? Want to be part of a young, international, and ambitious team?

If you answered "yes" to these questions, we want to hear from you!

Join our dynamic company, where you’ll have the opportunity to kickstart your career in the thrilling online gambling industry. Benefit from comprehensive training provided by our experienced Customer Service professionals – and best of all, become part of the Casino 777 family.

Sound like you? We can’t wait to receive your application!

Tasks

Your main responsibilities:

• Be the first point of contact for our customers via email and chat – your support makes all the difference!
• Provide 1st level support and troubleshoot issues related to our exciting range of offers, from Slot Machines and Casino Games to Live Casino and PokerStars.
• Collaborate with game providers and internal departments by forwarding reports and feedback.
• Verify player accounts and customer identities to ensure a safe and secure environment.
• Identify customer needs and offer creative solutions for improvement.
• Manage and monitor customer deposits with precision and care.
• Flexibility in working shifts (Mon-Sun: 08:00 - 17:00 / 13:00 - 22:00), ensuring great customer service at all times.

Some of these tasks are new to you? No worries!

At Casino 777, you’ll have the opportunity to learn everything you need to know about our systems and processes through hands-on internal training. We encourage growth and provide plenty of room for your personal and professional development.

Requirements

What you bring:

• A valid work permit for Switzerland (please note: no sponsorship available).
• Clean criminal and debt collection records (mandatory checks before signing the contract).
• Fluency in French and Italian (both spoken and written) is a must.
• Proficiency in either English or German (minimum level C1 in speaking and writing for English, B2 for German).

Bonus points for:

• A strong customer-focused mindset – you love making customers happy!
• An organized, structured approach to your work – precision is key!

Benefits

What makes working with us special?

• Brand new office with an unbeatable view over Baden, just a 5-minute walk from the train station.
• A perfect balance between remote work (40%) and office presence (60%) – flexibility to suit your lifestyle!
• Exceptional development opportunities – we want you to grow and thrive.
• Hands-on on-the-job training, so you’re always supported as you learn.
• Knowledge-sharing culture – experienced colleagues who are eager to help you succeed.
• Collaborative team spirit – your voice matters, and decisions are made together.
• State-of-the-art hardware and ergonomic workspace for your comfort and productivity.
• Exciting annual employee events – we celebrate success and team spirit together!
• A safe and welcoming work environment where you’ll feel right at home.
• Contributions to both your public transport and home office costs – we support your commute and remote work setup.

Excited to join our team?
Then don’t wait – take the next step and send us your application today!

We can’t wait to meet you and welcome you to the Casino 777 family. Your next adventure starts here!