Customer Relations Executive

ebury anz; Zürich; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Health care

Central office location

Mentorship programs

Job summary

Ebury Zurich - Office based is seeking a Customer Relations Executive to support a portfolio of 200-300 corporate clients, providing daily operational and trading assistance. You will be the customer-facing ambassador for our platform, ensuring high-quality service and timely problem resolution.

The ideal candidate is fluent in English and Swiss-German, has strong communication skills, and can manage high workload peaks while maintaining accuracy and professionalism.

Qualifications

• Passion for client servicing and exceeding customer expectations.
• Strong written and verbal communication skills.
• Ability to promote offerings and identify opportunities to grow accounts.
• Comfort dealing with currency markets and FX concepts.
• Experience with MS Excel and data handling is a plus.

Responsibilities

• Serve 200–300 corporate clients on trading platform and payments.
• Balance client needs with internal processes to resolve issues.
• Promote Ebury products and upsell where appropriate.
• Liaise with multiple departments to find solutions and improve service.

Skills

Client servicing

Communication

Sales awareness

Problem solving

Multitasking

FX knowledge

Tools

Microsoft Excel

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Customer Relations Executive

Ebury Zurich - Office based

We are offering an exciting opportunity to join a fast growing team in Zurich. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure / pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask / prioritise – working around the daily deadline

Commercial awareness

• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail

• Dealing with live currency trade booking, banking information, figures and high value / volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.)

Drive to solve problems

• Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)

Role

• You will be looking after a portfolio of 200-300 clients who will be trading online through our platform
• You will have an understanding of clients' business activity /core business, FX needs
• Making sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:

• Fluency in English & Swiss-German
• Sales skills / experience is a PLUS
• Knowledge of FX
• Knowledge of all products Ebury does offer
• Being able to adapt in a constant evolving and challenging environment

Why Ebury?

• An impressive product suite including Supplier Payment Financing with more innovative and cutting edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CRESs move into leadership positions.
• Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• CentralOffice: A fantastic location with excellent transport links.

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.