Customer Quality Engineer 80 - 100% (f/m/d)

H-E Parts; Zürich; Vor Ort; CHF 90’000 - 120’000; Vollzeit

Zusammenfassung

H-E Parts is looking for a Customer Quality Engineer in Zurich to enhance product quality and customer support. The role requires a technical background in engineering and quality management, with tasks involving analysis, customer communication, and project management. Candidates should be fluent in English and have effective communication skills, with a willingness to travel occasionally.

Qualifikationen

• Bachelor or master’s degree in engineering needed.
• Experience in quality management and project management is a plus.
• Willingness to travel if needed (max. 10%).

Aufgaben

• Lead root cause analysis of failures on GIS.
• Manage internal and external customer complaints.
• Prepare and present reports to stakeholders.

Kenntnisse

Fluent in English

Good communication skills

Cultural sensitivity

Ausbildung

Bachelor or master’s degree in engineering

Jobbeschreibung

Location:

Zurich, Zurich, Switzerland

Job ID:

R0099625

Date Posted:

2025-07-23

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.

With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic. With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How you'll make an impact

• Lead root cause analysis of failures on GIS

• Drive cases affecting many different customers

• Owner of internal and external customer complaints and ensure a fast and sustainable solution to customer issues

• Prepare and present reports to internal and external stakeholders

• Run improvement projects on specific topics

• Provide support for and / or lead on-site investigations

• Identify improvements and drive the implementation

• Prepare method statements for troubleshooting cases

Your background

• Bachelor or master’s degree in engineering, knowledge of electrical power systems desirable

• Background in quality function or project management / engineering in gas-insulated switchgear field

• Fluent English skills, German and any other language are beneficial

• Experience in quality management and / or project management will be considered a plus

• Good communication and cultural sensitivity

• Willingness to travel if needed (max. 10%)

More about us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.