Customer quality engineer 80 - 100% (f/m/d)

hitachi; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work practices

Reasonable accommodations available

Job summary

Hitachi Energy Ltd in Zurich is seeking a Customer Quality Engineer to safeguard product quality across GIS projects, collaborating directly with customers and internal teams.

You will lead root cause analyses, manage quality cases, and drive improvements, while coordinating audits and on-site investigations for durable, safe energy solutions.

Qualifications

• 3 - 5 years of experience in Electrical power systems.
• Background in quality function or project management in gas-insulated switchgear field.
• Profound understanding of project management practices.
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English skills, German and any other language are beneficial.
• Experience in quality management and / or project management will be considered a plus.
• Good communication and cultural sensitivity.

Responsibilities

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers
• Owner of internal and external customer complaints and ensure a fast and sustainable solution
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations
• Prepare method statements for troubleshooting cases
• Deputing of Quality assurance function with Audits preparation and leading

Skills

Root cause analysis

Quality management

Project management

GIS knowledge

Stakeholder communication

English fluency

German language

Tools

8D

A3 problem solving

Job description

Location: Zurich, Zurich, Switzerland

Job ID: R0145308

Date Posted: 2026-10-02

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

The opportunity

With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.

With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic. With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How you'll make an impact

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers
• Owner of internal and external customer complaints and ensure a fast and sustainable solution
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations
• Prepare method statements for troubleshooting cases
• Deputing of Quality assurance function with Audits preparation and leading

Your background

• 3 - 5 years of Experience in Electrical power systems
• Background in quality function or project management in gas-insulated switchgear field
• Profound understanding of project management practices
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.)
• Experience in commissioning GIS systems is a plus
• Fluent English skills, German and any other language are beneficial
• Experience in quality management and / or project management will be considered a plus
• Good communication and cultural sensitivity

More about us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.