Customer Enagement Manager - BAWÜ

Proclinical; Basel; On-site; CHF 90,000 - 120,000; Full time

Job summary

Proclinical is seeking a Customer Engagement Manager to support the launch of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals to drive product adoption and enhance patient care.

The position involves developing and maintaining relationships with healthcare experts, engaging key stakeholders across hospitals and networks, and

Qualifications

• Degree in Life Sciences, Pharmacy, Biomedical Sciences, Business, or related discipline.
• Pharmaceutical sales accreditation and/or relevant scientific qualification.
• Ability to confidently communicate scientific and clinical information to healthcare professionals.
• Strong relationship-building, networking, and stakeholder management skills.
• Fluent in German and English, both written and spoken.

Responsibilities

• Develop and maintain strong professional relationships with healthcare experts and multidisciplinary care teams across specialist treatment centres.
• Map, engage, and influence key stakeholders involved in the patient journey, including hospitals, specialist physicians, nursing teams, healthcare networks, advocacy groups, and regional healthcare leaders.
• Deliver accurate, compliant, and evidence-based product information to healthcare professionals.
• Create and implement customer engagement plans designed to support business objectives and sustainable market growth.
• Identify opportunities to expand account relationships and increase awareness within the territory.
• Coordinate educational activities, sponsorship opportunities, and scientific meetings that encourage knowledge sharing and professional collaboration.
• Promote products responsibly and in line with industry regulations and company policies.
• Support healthcare professionals by providing relevant information regarding product benefits and appropriate use.
• Utilise multiple engagement channels, including face-to-face meetings, virtual interactions, webinars, email, and telephone communication.
• Monitor industry developments, customer trends, and competitor activity within the assigned territory.
• Analyse market information and transform insights into actionable recommendations.
• Share relevant field intelligence with management and cross-functional teams to support strategic decision-making.
• Maintain accurate reporting and territory records.
• Ensure all activities comply with applicable legal, ethical, regulatory, and company requirements.

Skills

Stakeholder management

Account management

Scientific communication

Networking

Analytical thinking

Education

Life sciences degree

Pharmaceutical sales accreditation

Job description

Make an impact in a specialist healthcare market

Our client is seeking a Customer Engagement Manager to support the launch of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals to drive product adoption and enhance patient care.

Responsibilities:

Stakeholder & Account Management

• Develop and maintain strong professional relationships with healthcare experts and multidisciplinary care teams across specialist treatment centres.
• Map, engage, and influence key stakeholders involved in the patient journey, including hospitals, specialist physicians, nursing teams, healthcare networks, advocacy groups, and regional healthcare leaders.
• Gain a strong understanding of local referral pathways, treatment frameworks, and account dynamics to support effective engagement.

Product & Market Engagement

• Partner with internal commercial and marketing teams to implement customer-focused engagement strategies.
• Deliver accurate, compliant, and evidence-based product information to healthcare professionals.
• Maintain an in-depth understanding of the therapy area, clinical evidence, treatment standards, and competitor landscape.

Territory Planning & Execution

• Create and implement customer engagement plans designed to support business objectives and sustainable market growth.
• Identify opportunities to expand account relationships and increase awareness within the territory.
• Coordinate educational activities, sponsorship opportunities, and scientific meetings that encourage knowledge sharing and professional collaboration.

Business Development & Customer Support

• Promote products responsibly and in line with industry regulations and company policies.
• Support healthcare professionals by providing relevant information regarding product benefits and appropriate use.
• Utilise multiple engagement channels, including face-to-face meetings, virtual interactions, webinars, email, and telephone communication.

Market Intelligence & Reporting

• Monitor industry developments, customer trends, and competitor activity within the assigned territory.
• Analyse market information and transform insights into actionable recommendations.
• Share relevant field intelligence with management and cross-functional teams to support strategic decision-making.
• Maintain accurate reporting and territory records.

Compliance

• Ensure all activities comply with applicable legal, ethical, regulatory, and company requirements.
• Demonstrate integrity and professionalism in all customer interactions and business activities.

Key Skills and Requirements:

• Degree in Life Sciences, Pharmacy, Biomedical Sciences, Business, or a related discipline.
• Pharmaceutical sales accreditation and/or relevant scientific qualification.
• Ability to confidently communicate scientific and clinical information to healthcare professionals.
• Strong relationship-building, networking, and stakeholder management skills.
• Commercially minded with a proactive and results-focused approach.
• Excellent planning, organisation, and territory management capabilities.
• High levels of accountability, professionalism, and ethical conduct.
• Strong analytical and problem-solving skills.
• Ability to work effectively within a changing and evolving healthcare environment.
• Fluent in German and English, both written and spoken.
• Willingness to travel extensively within the assigned territory, including occasional overnight stays.
• Residence within the territory is advantageous.