Customer Operations Specialist - German Speaker

Lyfegen; Schweiz; Remote; CHF 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Flexible working options

International high-performing team

Zusammenfassung

Lyfegen is hiring a Customer Operations Specialist (German speaker) to join our remote team in Switzerland. You will independently run the operational rebate management process, ensure timely execution, and maintain clear communication with customers, partners, and internal teams.

You will handle first-level support, investigate issues, and collaborate with product and QA to resolve complex requests. Ideal candidates have 3–4 years in Customer Operations or related roles, experience with Zendesk

Qualifikationen

• 3–4 years of experience in Customer Operations, Customer Success or Support.
• Experience withZendesk and Jira.
• Deep knowledge of a deep B2B SaaS platform in pharma rebates domain.
• Experience with pharmaceutical reimbursement processes a plus.
• Excellent organizational and project management skills.
• Very good communication in English and German (written and spoken).
• Hands-on experience with AI tools and proactive integration into daily work.

Aufgaben

• Independently manage the operational rebate management process with timely execution and clear communication with customers, external partners, and internal teams.
• Ensure high service quality through structured first-level support.
• Communicate with customers and external stakeholders — answering inquiries and presenting investigation results.
• Collaborate with product and quality assurance teams to resolve complex technical support requests.
• Support the platform onboarding of new customers.
• Maintain customer-specific documentation and user manuals.

Kenntnisse

Customer operations

Customer success

Communication in English & German

Project management

Tools

Zendesk

Jira

AI tools

Jobbeschreibung

Customer Operations Specialist - German Speaker

Remote

Customer Success

About the job

Do you want to be part of a company that is transforming healthcare?

Lyfegen helps enable access to faster and smarter healthcare – with solutions for pricing, access, and rebate management. Our platform is used worldwide by health insurers, governments, hospital payers, and pharmaceutical companies to simplify the complexity of pricing agreements, optimize rebates, and create better value.

As a global market leader in the field of pharmaceutical access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we are looking for passionate professionals who want to help shape the future of healthcare.

We are looking for a Customer Operations Specialist (German speaker) who will play a key role in standardizing and reliably executing our operational processes. In this role, you will be responsible for independently carrying out and further developing our rebate management services — from process execution to quality assurance. You will conduct technical investigations within our platform to resolve issues and optimize workflows.

At Lyfegen, we take on challenges that no one has solved before. That’s why we are looking for problem-solvers with a proactive mindset – people who love turning complexity into opportunity.

Join our team and help us make access to medicines faster and smarter for patients.

Your main tasks:

• Independently manage the operational rebate management process, ensuring accurate and timely execution with clear communication with customers, external partners, and internal teams.
• Ensure high service quality through structured and professional handling of first-level support requests.
• Communicate effectively with customers and other external stakeholders — answering inquiries and presenting investigation results.
• Collaborate with product and quality assurance teams to resolve complex technical support requests.
• Support the platform onboarding of new customers.
• Maintain customer-specific documentation and user manuals.

What you bring:

• 3–4 years of experience in the areas of Customer Operations, Customer Success and/or Support.
• Experience with support tools (e.g., Zendesk and Jira).
• Proven ability to master a deep, domain-specific B2B SaaS platform. Our product sits at the intersection of pharmaceutical rebate contracting, health insurance regulation, and financial reconciliation — the logic is intricate and the domain is niche.
• Experience with pharmaceutical reimbursement processes and pricing is a plus.
• Excellent organizational skills and project management competence.
• Very good communication skills in English and German (written and spoken).
• Hands-on experience with AI tools (e.g. ChatGPT, Claude, Notion AI) and a proactive mindset toward integrating them into daily work with good judgment.

What we offer:

• Become part of a company that is improving access to healthcare for patients.
• Direct impact on the growth and success of Lyfegen.
• Flexible working options.
• Be part of an international high‑performer team.
• Opportunities for professional development and career advancement.