Business Operations Specialist (all genders)

BSI Software AG; Bern; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Additional vacation/workation

Training budget

Employee stock options

Public transport & lunch checks

Team trips

Zusammenfassung

BSI Software AG in Bern, Switzerland seeks a Business Operations Specialist to drive reporting, contracts, invoicing, and quality documentation. You will partner with Sales, Legal, Finance and Quality to optimize processes and support audits.

Requirements include a Bachelor's degree or apprenticeship in a related field, 2+ years in operations, and strong German/English communication. Proficiency in Microsoft 365 (Excel) and document management is essential.

Qualifikationen

• Bachelor's degree in Business Administration, Life Sciences, or a related field (or apprenticeship in a related field).
• 2+ years of experience in operations, administration, quality, or commercial support.
• Strong organizational skills and exceptional attention to detail.
• Experience with document management and business process documentation.
• Experience with contract administration and invoicing.
• Excellent written and verbal communication skills in German and English.
• Proficiency with Microsoft 365 (especially Excel) and modern business software.
• Familiarity with Quality Management Systems (ISO 9001, ISO 13485, GxP, or similar) is an advantage.

Aufgaben

• Creating and maintaining KPI reports based on measurements defined in company SOPs.
• Managing the recurring creation and distribution of invoices for our SaaS services.
• Collaborating with Sales and Legal to maintain and continuously improve contract templates for our customer projects.
• Supporting the preparation, administration and tracking of customer contracts.
• Assisting in the development, maintenance, and continuous improvement of the Quality Management System (QMS).
• Supporting the planning, coordination, and execution of internal and external audits.
• Maintaining operational documentation and ensure records are complete and up to date.
• Identifying opportunities to improve administrative and operational processes.

Ausbildung

Bachelor's degree or apprenticeship in related field

Tools

Microsoft 365 (Excel)

Jobbeschreibung

Business Operations Specialist (all genders)

Everyone talks about digitization - well, we actually do it. As the creator of Europe's Number One CRM/CX platform, we develop innovative software products for customer relationship management, marketing automation, and machine learning. We are passionate about supporting companies in their endeavors toward digitization and steadfast customer-centricity. We love state-of-the-art technology, treasure craftsmanship, and are crazy about innovation. You, too? Then BSI might be the right place for you!

Tl;dr: Be the backbone of our Life Science business: manage reporting, contracts, invoicing and quality documentation, coordinate audits, and improve operational processes while partnering closely with Sales, Legal, Finance and Quality.

• Creating and maintaining KPI reports based on measurements defined in company SOPs
• Managing the recurring creation and distribution of invoices for our SaaS services
• Collaborating with Sales and Legal to maintain and continuously improve contract templates for our customer projects
• Supporting the preparation, administration and tracking of customer contracts
• Assisting in the development, maintenance, and continuous improvement of the Quality Management System (QMS)
• Supporting the planning, coordination, and execution of internal and external audits
• Maintaining operational documentation and ensure records are complete and up to date
• Identifying opportunities to improve administrative and operational processes

Your profile

• Bachelor's degree in Business Administration, Life Sciences, or a related field (or apprenticeship in a related field).
• 2+ years of experience in operations, administration, quality, or commercial support.
• Strong organizational skills and exceptional attention to detail.
• Experience with document management and business process documentation.
• Experience with contract administration and invoicing.
• Excellent written and verbal communication skills in German and English.
• Proficiency with Microsoft 365 (especially Excel) and modern business software.
• Familiarity with Quality Management Systems (ISO 9001, ISO 13485, GxP, or similar) is an advantage.

«[…] I have a lot of freedom to structure and organize my day-to-day work independently.»

We are entrepreneurs, we are doers, and we are a community. We foster a culture of autonomy, openness, and flexibility, giving you the freedom to turn your ideas into action, take on new roles, and embrace responsibility. We don't believe in hierarchy - we are a network that gives you the space to challenge yourself, grow, and go beyond what you thought was possible.

We are kind to each other. Direct, honest communication on equal footing creates a motivating environment where everyone's voice is heard. We work with passion and value performance - and because great work requires flexibility, we shape our working hours and ways of working to accommodate both intensive project phases and personal time.

To us, development means having the freedom to try things out and make mistakes. And because true growth happens in a strong team, you'll be part of a community that supports each other, celebrates successes, and is there for one another. This is where you belong.

Work flexibly and organize your schedule autonomously.

02

Vacation

Additional holiday possible and workation.

03

Training

Training budget (time and money) for internal and external trainings.

04

Employee Shares

Participate in our internal employee stock options.

05

Public transport and lunch checks.

06

Network

Meet your team at every location and take part in company trips.