Customer Insights Consultant - MS Dynamics CE (m/f/x)

ORBIS SE; Baar; Hybrid; CHF 80,000 - 100,000; Full time

Benefits offered by this job

Opportunities for professional development

Homeoffice and remote work options

Up to 30 days of vacation

Job summary

A consulting firm in Baar is seeking a Customer Insights Consultant to enhance customer relationships using data-driven insights. Responsibilities include analyzing requirements, designing solutions with MS Dynamics 365, and supporting implementation. Ideal candidates possess a degree, experience in consulting, and strong communication skills in German and English. This full-time role offers opportunities for professional development in a dynamic environment.

Qualifications

• Experience in consulting or implementing Microsoft Dynamics 365 CE, especially Customer Insights.
• Ability to translate customer needs into targeted customer experiences.
• Knowledge of French is an advantage.

Responsibilities

• Analyze customer requirements and design customized solutions based on Dynamics 365 Customer Insights.
• Support implementation and integration of data sources.
• Conduct workshops and create technical and functional documentation.
• Contribute to the continuous optimization of marketing, sales, and service processes.
• Provide support for presales activities and quotation preparation.

Skills

Analytical thinking

Strong communication skills

Customer focus

Very good German and English skills

Knowledge of Microsoft Power Platform

Education

Degree in business informatics or business administration

Tools

Microsoft Dynamics 365 CE

Power BI

Power Automate

Power Apps

Job description

Overview

Customer Insights Consultant - MS Dynamics CE (m/f/x) at ORBIS SE. You will support companies in improving their customer relationships through data-driven insights, analyze requirements, design customized solutions based on Dynamics 365 Customer Insights, and support their implementation. You will work with internal teams and customers to integrate data sources, create segmentations, and enable personalized customer journeys. You will conduct workshops, create technical and functional documentation, and contribute to the continuous optimization of marketing, sales, and service processes. You will also provide support for presales activities and quotation preparation.

Responsibilities

• Analyze customer requirements and design customized solutions based on Dynamics 365 Customer Insights
• Support implementation and integration of data sources across internal teams (e.g., Power Platform, Azure, SAP) to enable personalized customer journeys
• Conduct workshops and create technical and functional documentation
• Contribute to the continuous optimization of marketing, sales, and service processes
• Provide support for presales activities and quotation preparation

Your Offer / What We Look For

• A degree in business informatics, business administration, or a comparable qualification
• Experience in consulting or implementing Microsoft Dynamics 365 CE, especially Customer Insights
• Ability to translate customer needs into added value with targeted customer experiences
• Knowledge of Microsoft Power Platform (Power BI, Power Automate, Power Apps) is an advantage
• Analytical thinking, strong communication skills, and customer focus
• Very good German and English skills; French is an advantage

What We Offer

• A challenging and varied role in a dynamic environment
• Opportunities for professional development and further training
• A supportive and friendly team
• A state-of-the-art office in Baar with all the amenities
• Homeoffice, remote work, and up to 30 days of vacation

About ORBIS Schweiz AG

ORBIS Schweiz AG supports medium-sized as well as international companies in the digitalization of their business processes: from the joint development of the customer-specific Big Picture to practical implementation in projects. Founded in 1986, the ORBIS Group currently employs more than 950 people at national and international locations. Contact: Nicolas Wepener, (0041) 44 830 70 27. Address: Neuhofstraße 24, CH-6340 Baar.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at ORBIS SE by 2x. Get notified about new Customer Advisor jobs in Baar, Zug, Switzerland.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.