IT Support Specialist (USA Maryland) m/f/d 100%

Infors AG; Bottmingen; On-site; CHF 90,000 - 120,000; Full time

Job summary

INFORS HT in Bottmingen bei Basel-Landschaft sucht eine IT-Support-Fachkraft, die Anwenderinnen und Anwendern in Vertrieb, Service, Verwaltung und Lager zu Dynamics 365 Business Central unterstützt.

Sie analysieren, dokumentieren und verfolgen Probleme, koordinieren On-site Aufgaben und arbeiten eng mit dem Headquarter in der Schweiz zusammen, um Prozesse zu optimieren.

Qualifications

• Abschluss in Wirtschaftsinformatik oder Informatik oder gleichwertige Qualifikation.
• 3–6 Jahre Berufserfahrung im IT-Support/Helpdesk oder vergleichbarer Rolle.
• Praktische Erfahrung mit Microsoft Dynamics 365 Business Central.
• Kollaboration über Funktionen hinweg, gutes Troubleshooting.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.
• Erfahrung mit Azure, Power BI oder Microsoft Power Platform von Vorteil.
• Ausgeprägter Kundenservice-Ansatz und selbstständiges Arbeiten vor Ort, auch mit internationalen Teams.
• Englisch fließend; Deutsch ist ein Plus.

Responsibilities

• Nutzerunterstützung in Vertrieb, Service, Verwaltung und Lager zu Business Central; Probleme analysieren, dokumentieren, nachverfolgen.
• On-site IT-Aufgaben wie Laptop-/Desktop-Einrichtung und Druckerprobleme in Abstimmung mit Headquarter (Schweiz).
• Dokumentation von Geschäftsprozessen und Anforderungen; Priorisierung mit Business IT am Headquarter.
• Konfigurations-, Stammdaten- und Berechtigungsmanagement; Änderungen koordinieren.
• Tests, Implementierung, Schulung und Dokumentation von Customizations und neuen Features unterstützen.
• Schnittstelle zwischen lokalen Geschäftsbereichen und zentralen IT-Teams; Zusammenarbeit mit externen Partnern.
• Koordination technischer Prioritäten, Prozesse und Entwicklungen für Business Central mit dem Business IT-Team am Headquarter.
• Standards, Sicherheitsanforderungen und Eskalationen bezüglich Infrastruktur mit IT-Infrastruktur-Team am Headquarter abstimmen.

Skills

Troubleshooting

Cross-functional

Kommunikation

Englisch

Deutsch

Time management

Education

Wirtschaftsinformatik/Informatik Studium

Tools

Microsoft Dynamics 365 Business Central

Azure

Power BI / Power Platform

Windows / Microsoft 365

Job description

Jobbeschreibung

• Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
• Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
• Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
• Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
• Support testing, implementation, training, and documentation for customizations, releases, and new features
• Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
• Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
• Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
• Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
• Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page
• A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role
• Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment
• Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues
• Ability to prioritize work tasks and handle multiple assignments with a sense of urgency
• Strong written and verbal communication skills, including when communicating with non-IT users
• Microsoft Dynamics 365 Business Central
• Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices
• Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus
• Strong customer service orientation with a user-focused mindset
• Ability to work independently on-site while collaborating with international teams
• Excellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus

Jobbeschreibung

• Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
• Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
• Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
• Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
• Support testing, implementation, training, and documentation for customizations, releases, and new features
• Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
• Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
• Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
• Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
• Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page

Stellenanforderungen

• A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role
• Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment
• Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues
• Ability to prioritize work tasks and handle multiple assignments with a sense of urgency
• Strong written and verbal communication skills, including when communicating with non-IT users
• Microsoft Dynamics 365 Business Central
• Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices
• Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus
• Strong customer service orientation with a user-focused mindset
• Ability to work independently on-site while collaborating with international teams
• Excellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus

This position is intended to be primarily on-site at the office. Working from home one day a week is possible.

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HT

Jennifer Ramde

HR Administrative Specialist