Customer Care Specialist (m/w/d)

DSM; Kaiseraugst; Hybrid; CHF 65’000 - 85’000; Vollzeit

Zusammenfassung

A global leader in nutrition, health, and beauty is seeking a Customer Care Specialist to manage the Order to Cash process and enhance customer satisfaction. This role offers excellent professional development opportunities within a dynamic, international team, and requires relevant experience, a degree, and fluency in English and German.

Leistungen

Comprehensive onboarding and training

Access to modern tools and systems

Competitive compensation and benefits package

Qualifikationen

• At least 2 years of relevant experience in customer service or logistics.
• Fluency in English and German.
• Collaborative and trustworthy mindset.

Aufgaben

• Manage the end-to-end Order to Cash process.
• Monitor customer credit limits in collaboration with Finance.
• Handle return orders and customer complaints.

Kenntnisse

Communication

Interpersonal skills

Customer-centric thinking

Ausbildung

Bachelor’s degree in a business-related field

Tools

SAP

Microsoft Office

Jobbeschreibung

Customer Care Specialist (m/w/d)

Kaiseraugst, Schweiz

Hybrid

C37

Are you passionate about working with international customers and ensuring smooth and efficient business processes? Would you like to contribute to customer satisfaction and the success of a global company? Do you enjoy collaborating with dynamic, interdisciplinary teams? Then take the next step in your career and join us as a Customer Care Specialist (m/w/d) at dsm-firmenich.

You can look forward to a diverse and responsible role in an international environment, with excellent opportunities for professional development. This full-time position is available immediately or by mutual agreement and is offered as a fixed term contract.

Your key responsilities

• Manage the end-to-end Order to Cash process, ensuring timely and accurate handling in coordination with Distribution, Forwarding Agents, and Planning teams.
• Monitor and evaluate customer credit limits in collaboration with Finance and Account Management, adhering to compliance and segregation of duties.
• Oversee delivery processing, including manual or automated batch allocations, tailored to specific customer and industry requirements.
• Handle return orders and customer complaints, ensuring accurate documentation (e.g., order confirmations, invoices, credit notes) and coordination of product replacements.
• Collaborate closely with Supply Chain, Production, and Customer Service teams to identify and resolve service issues, escalating recurring problems to management as needed.

We offer

• A dynamic and international work environment within a global leader in nutrition, health, and beauty
• The opportunity to develop professionally in a diverse and multicultural team
• Comprehensive onboarding and training to support your success in the role
• A company culture that values collaboration, innovation, and sustainability
• Access to modern tools and systems, including SAP and digital platforms
• A competitive compensation and benefits package, aligned with your experience and performance

You bring

• A Bachelor’s degree or equivalent experience in a business-related field
• At least 2 years of relevant experience in customer service, commercial operations, or logistics
• Fluency in English, German and strong communication and interpersonal skills,
• Proficiency in SAP and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Collaborative and trustworthy mindset with a strong sense of responsibility, ownership, and a drive to shape the future.
• Team-oriented attitude that fosters development in others, embraces diverse perspectives, and champions customer-centric thinking.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

About ANH

ANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. www.dsm-firmenich.com/ANH

Our application process

Interested in this position? Please apply online by sending us your CV in English via the career portal (www.dsm.com/careers).

DEI and Equal opportunities commitment

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.