Customer Care Specialist Energie D/E (m/w/d) 100%

Adecco; Altdorf (UR); Vor Ort; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

Join a leading energy supply company as a customer service representative. In this dynamic role, you will handle customer inquiries, manage data for relocations, and optimize billing processes. This position offers a supportive environment, flexible hours, and numerous benefits in the heart of Switzerland's energy transition.

Leistungen

Flexible working hours

5-7 weeks of vacation

Paid breaks

13th month salary and performance bonus

Comprehensive insurance

Discounts on lunch and company products

Health-promoting measures

E-bikes for work and private use

Free parking

Qualifikationen

• Commercial apprenticeship with technical understanding.
• Strong communication skills in German (English B1 is a plus).
• Excellent IT skills and customer-oriented approach.

Aufgaben

• First point of contact for electricity customers.
• Handle data processing during relocations and billing quality.
• Support management of outstanding receivables.

Kenntnisse

Communication

Analytical thinking

Interconnected thinking

Customer engagement

IT skills

Ausbildung

Commercial apprenticeship

Jobbeschreibung

Are you ready to shape the future of energy supply and actively contribute to the energy transition? Then we have the perfect job for you!

Responsibilities

• You are the first point of contact for our electricity customers and handle their concerns
• Responsibility for data processing during relocations and ensuring billing quality
• You support the efficient management of outstanding receivables
• You create meaningful evaluations and help optimize the service
• You excite our customers with suitable offers and services

Profile

• A commercial apprenticeship with technical understanding
• Enjoy working with customers via phone and email, with strong communication skills
• Excellent IT skills and good German language skills; English skills are an advantage (B1)
• A team player with analytical and interconnected thinking skills

Benefits

• A sustainable and responsible activity in a future-oriented environment
• 41 hours per week with flexible working hours, 5-7 weeks of vacation, and paid breaks
• Performance-based salary including 13th month salary and bonus
• A family-like atmosphere with continuous training and development opportunities
• Attractive additional benefits:

• 9 public holidays and 10-12 company closure days per year
• Free parking and fleet vehicles
• E-bikes for work and private use
• Comprehensive insurance with high employer contributions
• Health-promoting measures such as fitness subscription discounts and an annual "Vacation Fund"
• Additional perks: discounts in company shops, on lunch catering, and REKA money

Are you ready to shape the energy future with our customer? We look forward to your application!

Contact Information

If you have further questions about this position (Reference: JN -052025-776129), please contact Stephanie Spichtig at 058 233 32 80.

About us

Adecco is a market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at around 50 locations across Switzerland ensure the best match between candidates and clients in various fields and industries.

Adecco Switzerland is a company of the Adecco Group, the world's leading talent advisory and solutions company. We believe in making everyone fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries, enabling organizations to shape the future of work.