CRM/CLM Migration Support Lead: Data & SQL

vontobel; Zürich; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Free lunch

Open-office layout

Latest technology

Agile environment

Flat hierarchy

Campus feeling

Zusammenfassung

Vontobel is seeking an Application Support & Run-the-Bank Specialist to ensure the stability of the CRM/CLM landscape during migration, acting as the bridge between business teams, operations, and the migration program. You will analyze incidents, maintain data quality, and support audits as part of delivering a future-ready platform.

You will collaborate with development and architecture teams and leverage your SQL and data-analysis skills to ensure data quality and operational excellence

Qualifikationen

• At least 7 years of experience in Application Management, Application Support, or Business Application Support.
• Strong knowledge of Incident, Problem, and Change Management processes.
• Proven ability to understand complex applications, business processes, and data models.
• Experience in analyzing and resolving production and operational issues.
• Strong SQL and relational database expertise, including data analysis, reporting, reconciliation, and validation.
• Experience with root cause analysis, data quality assurance, and migration-related data activities.
• Strong analytical, structured, and solution-oriented working style with a high level of customer and service orientation.
• Experience with log analysis and data quality assessments is an advantage.
• Affinity for Artificial Intelligence (AI) and a willingness to embrace AI-enabled tools and ways of working.

Aufgaben

• Ensure the stable operation of the existing CRM/CLM application throughout the migration phase.
• Analyze, resolve, and track incidents, service requests, and business-related inquiries.
• Maintain data quality and ensure the stability of existing business processes.
• Support business units with questions related to data, processes, and system functionalities.
• Collaborate closely with development teams, architecture teams, and external service providers.
• Document existing business processes, data structures, and system logic as a foundation for migration to the target platform.
• Analyze production issues and identify root causes through log analysis, SQL queries, and data analysis.
• Support audits, regulatory requirements, and compliance-related activities associated with the legacy system.
• Ensure a controlled parallel operation of the legacy and target systems until full decommissioning of the legacy platform.

Kenntnisse

Incident Mgmt

Problem Mgmt

Change Mgmt

SQL

Data analysis

Data quality

Root cause analysis

Migration data activities

Log analysis

AI affinity

Jobbeschreibung

Vontobel is seeking an Application Support & Run-the-Bank Specialist to ensure the stability of the CRM/CLM landscape during migration, acting as the bridge between business teams, operations, and the migration program. You will analyze incidents, maintain data quality, and support audits as part of delivering a future-ready platform.

You will collaborate with development and architecture teams and leverage your SQL and data-analysis skills to ensure data quality and operational excellence