Consultant - Unix, SQL, PL / SQL - Zurich, Switzerland

ITL Switzerland; Zürich; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

A leading company in digital services seeks a Consultant who contributes to the consulting lifecycle by defining and solving complex problems. You will leverage your expertise in Application Support, particularly in Finance or Banking, to create value-directed consulting solutions, enhance customer systems, and guide project teams through effective communication and advanced analysis.

Qualifikationen

• Experience in L2 Application Support, preferably in Finance or Banking.
• Strong communication skills required for client interaction.
• Proficient in problem-solving and advanced analysis techniques.

Aufgaben

• Define problems, propose and refine solutions during consulting phases.
• Guide teams on project processes, contribute to proposal development.
• Support clients by analyzing needs and improving systems and processes.

Kenntnisse

Problem Structuring

Data Analysis

Effective Communication

Advanced Knowledge Management

Process Mapping

Ausbildung

ITIL Certification

Tools

Unix/Linux

Oracle PLSQL

Shell Scripting

Automation Tools

Incident Management Tools

Jobbeschreibung

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be involved in defining the problem, proposing and refining solutions. You will play a key role in development, configuration, and deployment of solutions. You will guide teams on project processes, contribute to proposal development, client training, internal capability-building, and help define project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required

• Break down problems into segments and evaluate options for solutions.
• Build cause-effect linkages based on synthesized information to arrive at optimal solutions considering multiple stakeholders.
• Infer patterns, build and test hypotheses for long-term problem-solving with stakeholders.
• Understand customer needs, build credibility, incorporate feedback, and deliver as committed.
• Anticipate customer needs, analyze, improve systems and processes, resolve issues, and build confidence as an advisor.
• Prioritize tasks based on project criticality, plan proactively using historical data, analyze outputs, and plan contingencies.
• Identify key drivers and constraints, prioritize activities, and develop backup plans for risks.
• Proficient in English, clear in thought, attentive listener, question for clarity, and confident in sharing viewpoints.
• Articulate ideas logically, assess audience needs, and communicate effectively.
• Use data and anecdotes to highlight key points and handle disagreements logically.
• Utilize advanced knowledge management and problem management methods for issue detection and resolution, plan releases, and understand portfolio analysis tools.
• Apply basic analysis and process mapping tools for problem identification in simple scenarios.
• Perform in-depth analysis, evaluate solutions, and map processes to understand impacts on business.
• Use advanced analysis and process mapping tools to assess problem impacts and identify tracking tools.

Expertise

• Experience in L2 Application Support, preferably in Finance or Banking.
• Proficiency in Unix/Linux, Oracle PLSQL, Shell Scripting, Autosys, Batch Monitoring, Automation Tools.
• Familiarity with ITIL processes (Certification preferred).
• Experience in Incident, Problem, Change, and Release Management.
• Full spectrum of Production Support responsibilities based on ITIL Framework.
• Strong communication skills (written & verbal).

Must Have

• Unix, Oracle, PL/SQL, Shell Scripting, ITIL.

Preferred

• SRE – Site Reliability Engineer, Splunk, AppDynamics.
• Technologies: Java, Informatica, etc.

Personal Traits

• High analytical skills, initiative, flexibility.
• Customer-oriented, quality-conscious.
• Excellent communication skills.

About Infosys

Infosys is a global leader in digital services and consulting, enabling clients across 56 countries to navigate digital transformation with AI-powered solutions, agility, and continuous learning. We are committed to diversity and inclusion, and proud to be an equal opportunity employer.