Conseiller(ère) Service Client Réparation & Service (80-100 %)

Jobup; Langenthal; Sur place; CHF 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Independence

Flat hierarchy

Training support

Résumé du poste

Calag in Langenthal is seeking a Customer Service Advisor Repair & Service / Deputy Head of Repair Centre (80-100%). You will liaise daily with customers to identify economical and technically optimal vehicle solutions and guide repair orders from start to finish.

Join a traditional Swiss company with about 200 employees and contribute to shaping the repair centre's future while staying involved with customer relations and ongoing training opportunities.

Qualifications

• Technical background in the automotive or commercial vehicle sector required.
• Strong customer orientation and communication skills needed.
• Reliable, team-oriented personality with empathy required.

Responsabilités

• Advise customers on economical and technical solutions for vehicles.
• Create tailored offers and complex repair orders efficiently.
• Proactively inform customers about unforeseen work and processes.
• Accompany the orders from A to Z and ensure customer wishes are implemented.
• In the absence of the Head of Repair Centre, take over deputy role.

Connaissances

Technical background (automotive)

Customer orientation

Team player

Description du poste

Founded in 1888, we are a traditional company in Langenthal. Join us for a dynamic work environment and Swiss quality solutions!

Tasks

• Advise customers on economical and technical solutions for vehicles.
• Create tailored offers and complex repair orders efficiently.
• Proactively inform customers about unforeseen work and processes.

Skills

• Technical background in the automotive or commercial vehicle sector required.
• Strong customer orientation and communication skills needed.
• Reliable, team-oriented personality with empathy required.

Founded in 1888, we are a traditional company from Langenthal. In our six craft areas of vehicle construction, cabin construction, bodywork, repair & service, painting and lettering, we stand with our approximately 200 employees for innovative solutions and Swiss quality.

To complement our team, we are looking for a

Customer Service Advisor Repair & Service / Deputy Head of Repair Centre (80-100 %)

Do you appreciate daily customer contact and want to complement our well-coordinated repair centre team as a strong link between customer and workshop?

What you can achieve with us:

• You competently advise our customers and develop the most economical and technically best solution for each commercial vehicle.
• You create customised quotes as well as complex repair orders and plan the time resources in consultation with the team leaders.
• In case of unforeseen work, you proactively inform the customer and discuss the further procedure.
• You accompany the orders from A to Z and ensure that customer wishes are implemented.
• In the absence of our Head of Repair Centre, you take over his deputy role.

What we offer you:

• An interesting role with great independence
• We maintain an uncomplicated interaction with each other and communicate on equal terms.
• With us, you have the opportunity to contribute suggestions and actively shape the future of Calag.
• Would you like to pursue further training? We support you in this.

What you bring with you:

• You have completed a technical basic training in the automotive or commercial vehicle sector.
• You bring solid professional experience in customer service as well as solid IT user skills.
• You are a reliable, team-oriented and communicative personality.
• High customer orientation, empathy and a strong service awareness characterise you.