Conseiller à la clientèle (f/h/d)

Jobup; Yverdon-les-Bains; Vor Ort; CHF 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Exclusive banking product discounts

Financial stability and retirement_pro

Zusammenfassung

Raiffeisen Bank of Mont-Aubert Orbe is seeking a Customer Advisor to join its network across Montagny, Orbe, Vallorbe and Sainte-Croix. You will ensure top-tier welcome and service, while crafting personalized solutions for customers.

The role requires banking training (CFC) or equivalent and at least five years in a similar position, along with strong presentation, empathy, and organizational skills. A collaborative mindset and regional readiness are valued.

Qualifikationen

• Completion of banking training (CFC) or equivalent.
• At least 5 years of proven experience in a similar role.
• Strong presentation and ease in customer contact with empathy and listening.
• Good stress management during busy periods.
• Team-oriented with an entrepreneurial spirit and strong organizational skills.
• Knowledge of local economy and residence in the region is a plus.

Aufgaben

• Guarantee a high level of quality in welcoming and customer service.
• Develop personalized solutions on payment methods, digital solutions, insurance and savings.
• Intermediating specific advice to specialised advisors (investments, financing, insurance).
• Collaborate in market prospecting measures and representation tasks.
• Represent and convey the bank's slogan and values with conviction.

Kenntnisse

Customer service

Empathy

Active listening

Sociability

Stress management

Teamwork

Organizational skills

Ausbildung

Banking training (CFC) or equivalent

5+ years in a similar position

Jobbeschreibung

For the Raiffeisen Bank of Mont-Aubert Orbe, a dynamic, innovative bank well established in the "Nord-Vaudois" region, we are looking for a person for the position of customer advisor to complete our distribution network which includes the branches of Montagny, Orbe, Vallorbe and Sainte-Croix.

Customer Advisor (m/f/d)

What awaits you?

• Guarantee of a high level of quality in welcoming, reception and customer service
• Development of personalised solutions tailored to individual needs on topics such as payment methods, digital solutions, insurance and investment savings plans
• Intermediation of specific advice (investments, financing and insurance) to specialised advisors
• Collaboration in market prospecting measures and representation tasks
• Represent and convey with conviction and enthusiasm the values of our slogan #CLOSETOYOU

What do you bring?

• Complete banking training (CFC) or equivalent
• Proven experience of at least 5 years in a similar position
• Excellent presentation and ease in customer contact thanks to your natural sociability, listening skills and empathy
• Good stress management during busy periods
• Clear interest in teamwork while cultivating an entrepreneurial spirit
• Very good organisational skills to ensure high quality standards
• Knowledge of the local economic fabric and residence in the region would be a plus

We work in a friendly environment

Cooperative values are our pillars. Together. For each other. They shape the way we collaborate and behave towards one another.

The culture of informal address promotes personal closeness and exchanges on an equal footing at all levels of function.

We embrace diversity and equal opportunities

We encourage diversity of perspectives, experiences and skills within our teams. This diversity is our strength and contributes decisively to our success.

We encourage personal and professional development

Lifelong learning is an integral part of our culture. We create an environment conducive to the professional and personal development of each individual and support our employees in a targeted manner, thanks to a varied internal training offer as well as participation in external advanced training costs.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages on banking products, various discounts with third parties as well as financial stability and above-average retirement provision.

Do you have any questions?

For questions about the content of the position:

Jeremy Claivaz Team Leader Customer Advice [e-mail]

For questions about the application process:

Léa Beuret Head of Personnel [e-mail]