Commercial Director (Director of Sales & Marketing)

Four Seasons Hotel; Genf; Vor Ort; CHF 120’000 - 180’000; Vollzeit

Zusammenfassung

The Four Seasons Hotel des Bergues in Geneva seeks a Commercial Director to drive revenue and enhance the guest experience. This strategic leader will oversee sales, marketing, and revenue management, fostering a high-performance culture and aligning business strategies to luxury market demands. The role requires strong leadership skills, a track record in luxury hospitality, and fluency in French and English.

Qualifikationen

• Minimum 3-5 years' experience as Commercial Director in luxury hospitality.
• Track record in sales, marketing, and revenue management.
• Fluency in French & English required; additional languages are an asset.

Aufgaben

• Lead and develop a high-performing commercial team.
• Implement pricing and revenue strategies to maximize profitability.
• Develop integrated marketing and public relations strategies.

Kenntnisse

Leadership

Sales

Marketing

Revenue Management

Communication

Financial Acumen

Ausbildung

Bachelor's degree in Business, Marketing, or Hospitality Management

Jobbeschreibung

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.

About the role

Four Seasons Hotel des Bergues, Geneva, is looking for aCommercial Director(Director of Sales and Marketing) who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. This is an exciting opportunity for an accomplished, strategic, and inspirational commercial leader to drive top-line results across Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations. Reporting directly to theGeneral Manager, the Commercial Director is a member of theHotel Planning Committee, actively participating in strategic and operational decision-making. This role leads all commercial functions with a clear focus on maximizing revenue, profitability, and market share, while delivering the exceptional service and brand standards synonymous with Four Seasons.

Key Responsibilities:

Leadership & Strategy

• Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations.
• Foster a dynamic, collaborative, and high-performance culture.
• Partner closely with the General Manager, Planning Committee, Third Party partners to align hotel business plan with revenue-generating strategies.
• Build trust with internal and external stakeholders including Ownership and Corporate leadership.
• Represent the hotel in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector.

Revenue Optimization:

• Provide strategic guidance in terms ofRevenue & Distribution
• Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability.
• Ensure alignment across sales channels and consistent performance across key KPIs.
• Drive revenue accountability across all departments.

Sales & Business Development:

• Oversee key account management and provide support for strategic partnerships.
• Lead the development and execution of sales strategies to optimize group, transient, and corporate segments.
• Approve sales travel budgets, review team performance, and set ambitious but achievable goals.
• Ensure effective deployment of resources across both properties to maximize market opportunities.

Marketing & Communications:

• Develop and execute an integratedAnnual Marketing Planthat supports brand positioning and commercial goals.
• Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy.
• Ensure both hotels maintain a compelling presence on Four Seasons platforms and across third-party channels.
• Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement.

Public Relations & Brand:

• Oversee the Public Relations strategy and initiatives with local agencies and corporate support.
• Champion a thoughtful and consistent brand voice across all channels.
• Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets.

What We’re Looking For

• Astrategic leaderwith a minimum ofthree to five years’ experiencein a Commercial Director role within luxury hospitality.
• Proven track record inSales, Marketing, and Revenue Management, preferably with Four Seasons or comparable luxury brands.
• Bachelor's degree in Business, Marketing, or Hospitality Management preferred.
• Exceptional leadership and communication skills, with the ability to influence, inspire, and deliver results.
• Strong financial and budget management acumen.
• Creative mindset with the ability to identify new opportunities and innovate within a structured brand environment.
• High degree of professional integrity and a hands-on, collaborative approach.
• Flexibility to travel to key markets as needed.

Fluency in French & English required; additional language skills are an asset.