Cluster Director Sales & Marketing

Kempinski Hotels; Engelberg; Vor Ort; EUR 80’000 - 120’000; Vollzeit

Zusammenfassung

A leading hotel group seeks a Cluster Director of Sales & Marketing to drive revenue and manage the Sales & Marketing team. This role requires experience in luxury hospitality, effective negotiation skills, and the ability to innovate within the sales domain while adhering to Kempinski's core values.

Leistungen

Living and working in the heart of alpine Central Switzerland

International career prospects and development opportunities

Outstanding employee benefits in all Kempinski Hotels

Extensive range of meals in our staff restaurant

Free WLAN and parking spaces

Qualifikationen

• Multiple years experience in a similar position, preferably in a 5 star luxury hotel.
• Ability to work and communicate in a multinational environment, particularly in English.

Aufgaben

• Manage the Sales & Marketing Team and optimise revenues from assigned account base.
• Conduct site inspections and execute sales actions aligned with the annual budget.

Kenntnisse

Planning/organisation

Adaptability

Negotiation skills

Selling skills

Communication

Tools

Microsoft Office

Micros Fidelio Opera

Jobbeschreibung

Cluster Director Sales & Marketing

Application Deadline: 31 August 2025

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Switzerland - Engelberg

Reporting To: General Manager

Description

Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.

Key Responsibilities

• Management of the Sales & Marketing Team
• Attend internal Meetings and Conference Calls, and Client Appointments and Client Events
• Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
• Conduct site inspections.
• Adhere to the Corporate SOP’s.
• Follow-up of tentative bookings in the assigned markets.
• Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
• Defining an annual sales action plan and execute set actions accordingly.
• Preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within set cost budget structure.
• Cross Sell other Kempinski Hotels.
• Aim to achieve the Company Sales Vision.
• Document all sales actions in SFA (S&C).
• Update OPERA contact database always.
• Understand, and follow the Company Sales Vision.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.

Skills, Knowledge and Expertise

EXPERIENCE: Multiple years experience in a similar position, preferably in a 5 star luxury hotel.

LANGUAGE: Ability to work and communicate in a multinational environment:

• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES: To fill this position the candidate must have:

• Planning/organisation
• Adaptability
• Flexibility
• Initiative
• Negotiation skills
• Selling skills
• Innovative ideas

TECHNICAL COMPETENCIES:
Computer literacy adapted to the field of Sales:
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)

Micros Fidelio Opera and Sales & Catering

INDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Interest to develop in the Sales department, communication, attention to details
• Organisational skills
• Problem solving & decision making

Benefits

• Living and working in the heart of alpine Central Switzerland
• Diverse creative opportunities
• Pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski Hotels, among others
• Extensive range of meals in our staff restaurant
• Free WLAN and parking spaces