Client Service Executive (f/m/x)

Deutsche Bank AG; Genf; On-site; CHF 110,000 - 170,000; Full time

Benefits offered by this job

Wellbeing program

Financial goals support

Inclusive culture

Job summary

Deutsche Bank Wealth Management is seeking a Client Service Executive to support Relationship Managers and Investment Managers, handling client inquiries, orders, payments and KYC duties to ensure compliant servicing and accurate administration.

You will coordinate account openings, maintain documentation and collaborate across coverage, product and infrastructure to deliver a consistently high-quality client experience.

Qualifications

• 8+ years in business management, account management or client servicing.
• Proven ability to deliver high service standards in a client-focused environment.
• Fluent English, strong communication and organizational skills.

Responsibilities

• Support RMs and IMs in day-to-day servicing and respond to client inquiries.
• Take and execute client orders including money market, securities and FX spot.
• Process client payments end-to-end with verification and controls.
• Coordinate KYC/AML and maintain client documentation.
• Assist in account openings/closures and issue resolution.

Skills

Client servicing

Relationship management

Communication skills

Organizational skills

Attention to detail

Client solutions

Independent work

Compliance & integrity

English fluency

Job description

Job Description: Deutsche Bank’s Wealth Management business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice across all aspects of Wealth Management. As a trusted partner to wealthy individuals and entrepreneurs, family offices and foundations, we develop tailored solutions including wealth planning, investment management, lending and deposits. As a Client Service Executive, you will work closely with Relationship Managers (RMs) and Investment Managers (IMs) to provide high-quality day-to-day service to clients. You will support client transactions, payments, account administration, onboarding and ongoing servicing, while ensuring activities are completed accurately and in line with applicable regulatory and compliance requirements. The role combines client service, transaction execution, operational ownership and close collaboration across Wealth Management, contributing to a consistently high-quality client experience.

Responsibilities

• Support Relationship Managers and Investment Managers in the day-to-day servicing of clients, responding to general enquiries and helping ensure clients’ needs are met.
• Take and execute client orders, including money market, securities and FX spot transactions, performing required appropriateness or suitability checks where applicable.
• Process and follow client payment instructions through to completion, including required verification, controls and record keeping.
• Take ownership of operational client and account issues and coordinate their resolution through to completion.
• Support the account opening and closure process, ensuring that required documentation is obtained and maintained in line with applicable KYC and AML requirements.
• Conduct required client due diligence and KYC-related searches in accordance with applicable policies and procedures.
• Prepare and maintain client-related documentation, valuations and account and investment information accurately within relevant systems.
• Coordinate Corporate Actions and follow up on relevant requirements through to completion.
• Support the administration and periodic rolling of Structured Loans, Lombard Loans and Time Deposits, ensuring relevant client-specific conditions are appropriately documented.
• Support the management of loan covenants and ensure Relationship Managers and Investment Managers are aware of ongoing client requirements.
• Support Relationship Managers with client after-sales activities, including follow-up calls, meetings, marketing events and relevant business administration activities.
• Maintain a strong understanding of the applicable regulatory framework, including confidentiality, data protection and cross-border requirements where relevant.
• Build effective working relationships across coverage, product and infrastructure teams.
• Act within professional, legal and ethical standards and applicable compliance requirements, appropriately identifying and escalating potential risks or conflicts.

Skills Must Have:

• At least 8 years of relevant professional experience in business management, account management, client servicing, relationship management or a comparable client-facing financial services role.
• Demonstrable experience working in a client-focused environment with high service standards.
• Strong written and verbal communication skills, with the ability to interact effectively with clients and internal stakeholders.
• Strong organisational skills and the ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail, with a structured, accurate and methodical approach to work.
• Strong client and solution orientation, with the ability to take ownership of issues through to resolution.
• Ability to work effectively both independently and collaboratively as part of a team.
• High level of professional integrity and commitment to applicable regulatory, compliance and conduct requirements.
• Fluency in written and spoken English.

Nice to Have:

• Previous experience within Private Banking or Wealth Management.
• Knowledge of investment products, securities, FX, payments, lending or other relevant Wealth Management products.
• Experience with client onboarding, KYC, AML or related client due diligence processes.
• Knowledge of relevant confidentiality, data protection and cross-border requirements.
• Additional language skills.
• Experience identifying or implementing improvements to client service or operational processes.

Wellbeing & Benefits:

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.
• Financially secure: We support you to meet personal financial goals during your active career and for the future.
• Interested in more: discover what our employees value in the Well being & Benefits hub

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.