Client Service Associate (Contract)

CoinFlip Preferred LLC; Fully; Remote; CHF 11,000 - 12,000; Full time

Job summary

CoinFlip is seeking a highly driven Client Services Associate to build and maintain strong relationships with clients in our digital department. You will ensure client satisfaction, address needs, and contribute to revenue growth in a fast-paced startup-like environment.

The role emphasizes strong communication, proactive problem-solving, and the ability to adapt to the evolving crypto landscape while offering white-glove support for platform users.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.

Responsibilities

• Build and nurture strong relationships with clients as the primary contact.
• Understand client needs, provide personalized support, and address concerns or issues (sales role with service focus).
• Identify opportunities to expand the client base and drive revenue growth; onboard new clients smoothly.
• Implement strategies to improve client retention and loyalty.
• Track sales activities, leads, and opportunities.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer-centric

Self-motivated

Education

Bachelor's degree in Business Administration/Finance

Job description

Job Type

Contract

Description

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.

We are looking for a highly driven and skilled Client Services Associate to join our Digital department at our rapidly developing company, CoinFlip! As a Client Services Associate, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth for our platform.

Responsibilities

• Build and nurture strong relationships with new and existing clients, serving as their primary point of contact.
• Understand their needs, provide personalized support, and proactively address any concerns or issues that may arise. This is a sales role that is service driven.
• Identify opportunities to expand our client base and drive revenue growth. Help onboard new clients and ensure a smooth transition into the platform.
• Implement strategies to enhance client retention and loyalty.
• Keep track of sales activities, leads and opportunities.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (preferred).
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving and decision-making abilities, with a customer-centric mindset.
• Self-motivated, proactive and able to work effectively in a fast-paced startup-esque??
• environment.
• Ability to adapt to changes and embrace innovation in the evolving crypto landscape.

Nice To Have

• Basic knowledge of cryptocurrency and blockchains.
• General passion and knowledge of fintech and cryptocurrency.

Compensation

Base Salary Range: $13,000-$15,000 USD plus commissions

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.