Client Case Manager

The Kusnacht Practice; Zollikon; Vor Ort; CHF 70’000 - 90’000; Vollzeit

Zusammenfassung

A healthcare provider in Zürich is seeking a motivated Client Case Manager to ensure smooth client experiences throughout their treatment journey. The ideal candidate will have a background in healthcare, strong communication and organizational skills, and be eligible to work in Switzerland. This full-time role offers a dynamic work environment with a focus on collaborative care and high-quality service.

Qualifikationen

• Proven experience in client care coordination or treatment programme management.
• Strong interpersonal and communication skills.
• Ability to work autonomously and collaboratively.

Aufgaben

• Manage clients throughout their treatment journey.
• Coordinate treatment programmes prioritizing client satisfaction.
• Maintain relationships with families and stakeholders.

Kenntnisse

Client care coordination

Interpersonal skills

Organizational skills

Communication skills

MS-Office proficiency

Ausbildung

Healthcare-related experience

Eligibility to work in Switzerland

Swiss driving license cat. B

Jobbeschreibung

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HR Specialis at The Kusnacht Practice & Atrium Group

What are we looking for

The Kusnacht Practice is currently recruiting a motivated and self-driven Client Case Manager to join our team. In this role, you will work closely with our clients throughout their treatment journey, helping to ensure their experience is coordinated and supportive. Ideally, you bring a background in healthcare and a genuine interest in working with people in a collaborative, service-oriented environment.

Your Responsibilities

• Manage clients throughout their treatment journey, ensuring clinical quality from preadmission to continuing care
• Coordinate treatment programmes in residential and remote settings, prioritising client satisfaction
• Act as the main contact for the treatment team, ensuring smooth communication and holistic care
• Maintain relationships with families and stakeholders while identifying business opportunities
• Participate in rotating weekend on-call duties for client support
• Review additional costs transparently for clients
• Oversee discharge planning and recharge recommendations to ensure care continuity
• Respond promptly to client requests to build trust and positive relationships

You are/have

• Proven experience in client care coordination or treatment programme management
• Healthcare-related experience (e.g. background in nursing, psychology) or hospitality
• Fluent in spoken and written English; knowledge of German or French is an advantage
• Strong interpersonal and communication skills
• Excellent organisational skills and attention to detail
• Proficiency in MS-Office suite and experience with electronic health records systems preferred
• Ability to work autonomously and collaboratively in a fast-paced, dynamic environment
• Commitment to upholding the highest standards of clinical quality and client satisfaction
• Flexibility and a collaborative mindset, with the ability to work effectively across functions and adapt to evolving client needs
• Eligibility to work in Switzerland
• Swiss driving license cat. B is a must

What we offer

We offer a dynamic and supportive international work environment where you will engage closely with both clinical and administrative teams. As a Client Case Manager, you will play a vital role in ensuring an exceptional treatment experience for our clients, contributing to seamless coordination and high-quality care. You will thrive in a collaborative culture that values clear processes, respect, and professional growth, complemented by attractive employment conditions.

Contact Information

If you are interested in this opportunity and feel it matches your skills and career goals, please click the 'Apply' button to send your application in English, including your CV, letter of motivation, salary expectations, and earliest availability.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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