Boutique Manager

Panerai; Genf; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

Panerai Geneva seeks an experienced Boutique Manager to drive performance and profitability with an emphasis on CRM-driven clienteling and exceptional service. You will lead, coach, and inspire a team to deliver world-class client experiences and maximise boutique results in a fast-paced luxury environment.

You will shape market strategies, foster loyalty among VIP clients, and ensure flawless store execution, inventory control, and visual standards in the Geneva boutique.

Qualifikationen

• Minimum of 10 years' experience in luxury goods retail with significant managerial experience in sales and customer service.
• Strong leadership capabilities; able to motivate, delegate, and foster collaboration.
• Exceptional client-centric approach with expertise in clienteling and local Geneva clientele.
• Fluency in English and French; Italian is a plus.

Aufgaben

• Drive and exceed commercial, qualitative, and operational performance objectives through strategic planning and rigorous analysis.
• Develop and execute market strategies, including in-boutique events and external networking.
• Cultivate strong client loyalty, especially with VVIPs, using CRM insights and data-driven approaches.
• Ensure impeccable retail execution, inventory management, and visual merchandising standards.
• Lead, recruit, and develop a high-performing team aligned with Panerai's values.

Kenntnisse

Leadership

Clienteling

CRM tools

Team building

Communication

Change management

Entrepreneurial mindset

Sales-driven

Tools

CRM systems

POS systems

Jobbeschreibung

As our next Boutique Manager, you will embark on a pivotal mission to shape the success of our prestigious Geneva boutique. You will develop and optimize the boutique performance and profitability through operational excellence and a refined clienteling strategy, maximizing sales and ensuring every interaction reflects our Maison's standards. As a true ambassador, you will lead, coach, and inspire your team in line with our Maison's values, fostering talent development for individual career growth and collective team success.

Your impact

• Drive and exceed global commercial, qualitative, and operational performance objectives through strategic planning, rigorous analysis, and adherence to Maison and Group standards.
• Develop and execute market strategies, including in-boutique events and external networking, to enhance commercial opportunities and adapt to local economic environments.
• Cultivate strong client loyalty and relationships, particularly with VVIPs, by leveraging CRM tools and fostering a data-driven culture for optimal customer insights.
• Ensure impeccable retail execution and operational discipline, utilizing performance metrics like Mystery Shopping/NPS for continuous improvement and close collaboration with Headquarters.
• Lead, recruit, and develop an agile, high-performing team, fostering a culture of continuous learning, coaching, and strong team spirit to achieve excellence.
• Act as a brand ambassador, upholding the Maison's image, values, and rituals, and ensuring impeccable boutique presentation and representation within the local ecosystem.
• Oversee secure and accurate inventory management, maintain visual merchandising standards, and champion the adoption of new retail tools and digital solutions.

Your profile

• Minimum of 10 years' experience in luxury goods retail, preferably in luxury watches, with significant managerial experience in sales and customer service.
• Demonstrated strong leadership capabilities, including the ability to build trust, motivate teams, delegate effectively, and foster a collaborative, team-oriented environment.
• Exceptional client-centric approach, with a deep understanding of luxury client expectations, local clientele in Geneva, and proven experience in clienteling and executing community engagement initiatives.
• Strong communication and interpersonal skills, enabling effective cross-functional collaboration, project implementation, and successful change management.
• Possesses an entrepreneurial mindset, exhibiting initiative, innovation, and a proactive approach to problem-solving and business growth.
• Reliable, independent, and sales-driven, with a poised, composed, and social demeanour, ready to take initiative.
• Fluency in English and French is required, with Italian considered a highly advantageous skill.

Why join us

We are a dynamic Maison where the culture is deeply rooted in Collaboration, Shared Accountability and Excellence in Execution. You will partner in an international environment that brings together diverse talents, perspectives, and experiences to drive collective success. We offer the opportunity to continuously learn, grow, and build a fulfilling career within Panerai.

Your recruitment journey

After your application has been selected, our Talent Acquisition team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager, key business partners, and members of our executive team.