Cash recovery specialist

International Air Transport Association; Genf; Hybrid; CHF 60’000 - 90’000; Vollzeit

Zusammenfassung

Join an international team at IATA, dedicated to enhancing value in the airline industry. In this fixed-term role, you will manage account administration and customer complaints, ensuring satisfaction through effective communication. This position supports the organization’s commitment to innovation and diversity.

Leistungen

Flexible work options

Work from abroad policy

Birthday off

Qualifikationen

• Experience in cash recovery activities and customer query management.
• High productivity required.
• Good communication skills, both in writing and verbally.

Aufgaben

• Implementation of all account administration, payment, and collection activities resulting from sales.
• Processing of customer complaints within the scope of assigned responsibilities.
• Act as an interface between operations and cash recovery.

Kenntnisse

Communication

Customer query management

Cash recovery activities

High productivity

Jobbeschreibung

Employment Type: Fixed Term Contract
Contract Duration: 4.5 Months - until 19 December 2025

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.

• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.

• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.

• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.

• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

An international team dedicated to promoting added value products and services in the airline industry.

What your day would be like

Implementation of all account administration, payment, and collection activities resulting from sales from IATA worldwide.

Processing of customer complaints within the scope of the assigned responsibilities.

This is a key interface role between operations and cash recovery. The successful candidate will be expected to increase customer satisfaction by positively managing the relationship with IATA customers through written and verbal communication.

We would love to hear from you if you have

Experience in cash recovery activities and customer query management.

High productivity required

Good communication skills, both in writing and verbally

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at IATA Careers. We look forward to hearing from you!