International IT Services Specialist (80-100%)

Lombard Odier Group; Zürich; Hybrid; CHF 95,000 - 135,000; Full time

Job summary

Lombard Odier Group is seeking an International IT Services Specialist to provide IT onsite and remote support for users across offices. You will install, maintain and repair hardware/software, manage MDM for iOS/Android, support Citrix environments, and collaborate with Infrastructure teams on network and CMDB tasks.

The role involves budget and vendor management, office moves, and documentation. Fluency in French and English is required with travel ~20% across the EMEA region.

Qualifications

• Degree in Computer Science or related field with 7+ years IT support experience.
• Strong Windows 11 installation, maintenance and troubleshooting skills.
• Proficiency with Office 365 and Teams; mobile device management (iOS/Android).

Responsibilities

• Provide IT on-site and remote support to Lombard Odier users.
• Install, maintain, and repair hardware and software components.
• Manage Mobile Device Management for iOS and Android.
• Support Citrix environments (XenApp, XenDesktop).
• Maintain CMDB (NetBox) and network infrastructure.
• Assist in budget preparation and vendor management.
• Oversee office moves and contractor installations.

Skills

Windows 11

Office 365

Teams

MDM (iOS/Android)

Network infrastructure

VMware ESX

Citrix XenApp/XenDesktop

CMDB (NetBox)

Printing infrastructure

Laptops & desktops

Server management

Budget planning

Vendor negotiation

Documentation

BCP awareness

Education

Degree in Computer Science or related field

Tools

NetBox

Office 365

Citrix XenApp/XenDesktop

Job description

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best‑capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. “Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

International IT Services Specialist (80-100%)

International IT Services Specialists are responsible for the IT onsite support to Lombard Odier users across local offices. Their duties include installing, maintaining, and repairing hardware and software components of the organization’s computer systems. They provide support both remotely and through on‑site visits, depending on the needs of the teams. The role involves frequent collaboration with Infrastructure Teams at the Headquarters, and depending on the context, may also take on project management responsibilities.

YOUR ROLE

• Provide support for Microsoft technologies: Windows 11, Office 365, Teams
• Manage Mobile Device Management for iOS and Android
• Assist in managing and maintaining network infrastructure under Level 3 supervision and perform 2nd-level troubleshooting
• Maintain and update the network and system CMDB (NetBox)
• Manage and maintain systems infrastructure in collaboration with the Systems Team (ESX)
• Manage and maintain the printing infrastructure
• Install and configure laptops, desktops, servers, switches, and perform patching work
• Troubleshoot and replace laptops, desktops, and components
• Support Citrix environments (XenApp, XenDesktop)
• Maintain and update software and hardware inventory
• Assist in budget preparation, manage contracts, and negotiate with local vendors
• Oversee contractor installations and maintenance during office moves, shutdown and opening operations
• Advise users on hardware and software usage
• Provide support to the bank’s Independent Asset Managers in the region
• Create, update, and maintain documentation and internal wiki
• Participate in implementation and deployment of group projects
• Contribute to the Business Continuity Plan and act as a point of contact during BCP invocation

YOUR PROFILE

• Degree in Computer Science, engineering or relevant field mandatory +7-years proven experience in IT technical support and similar roles
• Excellent command in installing, maintaining and troubleshooting computers running Windows 11
• Excellent command of Office 365, Teams
• Excellent command of Apple and Android mobile devices
• Strong knowledge of the OSI model and Enterprise Network Infrastructure
• Knowledge in Project Management of IT Infrastructure Projects
• Relevant certification from advantage (MS-700, CCNA, ITIL…)
• Willingness to continuously learn and high interest in new technologies
• High readiness to get things done
• Very good organization skills and ability to work independently and to be a great team player
• Strong service orientation and excellent communication skills
• Fluent in French and English
• Flexible to travel to the offices in the EMEA Region (Travel Activity 20%)

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates.

Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs.

We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence. Help us build the bank of tomorrow.

Lombard Odier’s purpose is to preserve and grow our clients’ assets over time. With a history spanning over 220 years, we have served our clients for over seven generations, weathered 40 financial crises and ceaselessly innovated to offer best in class, sustainable services to our clients. our mission to you. Lombard Odier is an employer of choice. We are committed to providing a stimulating work environment where creativity and innovation are encouraged for improving business opportunities and effectiveness. our culture. At Lombard Odier, we understand that our people are a precious resource. That’s why we’ve focused on creating an atmosphere where every unique individual can flourish and work together to achieve our goals. Building an environment where our teams can be inspired, “rethink everything” and thrive in a positive, energetic setting, is the essence of our culture. diversity and inclusion. We are an equal opportunities employer. As an EDGE (Economic Dividends for Gender Equality) certified organisation, we aspire to create an optimal workplace for women and men, and help them benefit from it. EDGE is the leading global standard for measuring gender equality in the workplace. training. If our people improve, we improve. That’s why at Lombard Odier, we offer all the support employees need to take responsibility for their own personal and professional development. This sums up our desire to recognise and promote the talents of each and every employee in keeping with our values. Our commitment to valuing and fostering skills and know-how is what underpins our diverse and high-quality training programme.