BIM & CAD Technical Support Specialist

Revizto; Schweiz; On-site; CHF 70,000 - 100,000; Full time

Job summary

Revizto in Switzerland is seeking a hands-on Technical Support specialist to provide Level 1 and 2 assistance, troubleshoot software issues, and support internal CS teams. You will become proficient with Revizto's integration with CAD apps like Revit and Navisworks, helping users navigate BIM workflows.

You will communicate primarily in English by email, with some calls, investigate root causes, document issues in JIRA, collaborate with Development and QA, and contribute to self-service

Qualifications

• At least 2 years of experience in a Technical Support or similar customer-facing role.
• Familiarity with BIM/CAD technologies and CAD software such as Revit/Navisworks.
• Strong written and spoken English; additional languages are a plus (French/German/Russian).
• Excellent communication and interpersonal abilities with customers and internal teams.
• Advanced knowledge of Windows 10/11 and navigating technical environments.
• Strong technical aptitude and proactive problem-solving approach.
• Customer-oriented mindset with adaptability in a fast-paced setting.
• Commitment to continuous learning and product mastery.

Responsibilities

• Provide Level 1 and Level 2 technical support to Revizto customers and internal CS teams.
• Develop in-depth knowledge of the Revizto platform, including CAD integrations.
• Serve as primary contact for customer inquiries in English via email, with occasional calls.
• Analyze application logs, reproduce issues, and investigate root causes.
• Escalate issues and create detailed JIRA tasks for Development.
• Collaborate with Development, QA, and CS teams to resolve complex cases.
• Create, maintain, and improve knowledge base articles and guides.
• Support customers in product adoption and practical use of Revizto features.
• Take ownership of inquiries and identify opportunities to improve service quality.

Skills

Technical Support

Customer Support

BIM Knowledge

CAD Knowledge

English Communication

Windows Expertise

Analytical Thinking

Problem-Solving

Tools

Zendesk

JIRA

Autodesk Revit

Navisworks

Job description

Revizto in Switzerland is seeking a hands-on Technical Support specialist to provide Level 1 and 2 assistance, troubleshoot software issues, and support internal CS teams. You will become proficient with Revizto's integration with CAD apps like Revit and Navisworks, helping users navigate BIM workflows.

You will communicate primarily in English by email, with some calls, investigate root causes, document issues in JIRA, collaborate with Development and QA, and contribute to self-service