Aveva System Platform Specialist

Cognizant; Freiburg; Vor Ort; CHF 90’000 - 120’000; Vollzeit

Zusammenfassung

A leading technology firm in Freiburg, Switzerland is seeking a Senior IT Engineer with GxP experience for an L2/L3 support role. The candidate must have a strong IT background and fluent French and English skills. Responsibilities include supporting Aveva System Platform, managing incidents, and coordinating problem resolutions. Experience in the pharmaceutical industry is preferred.

Qualifikationen

• 5+ years of experience in IT, preferably in the pharmaceutical industry.
• Familiarity with ISA 88 and GAMP guidelines is a plus.

Aufgaben

• Provide L2/L3 support for Aveva System Platform and Aveva PI.
• Manage incident and problem tickets.
• Coordinate end-to-end problem resolution.

Kenntnisse

IT knowledge

French communication skills

English communication skills

Problem-solving skills

Interpersonal skills

Jobbeschreibung

About the role

We are seeking a Senior IT Engineer with GxP experience to join our team for a L2/L3 support role onsite in Bulle, Switzerland.

The ideal candidate should have strong IT knowledge (must) with basic experience in AVEVA System Platform or AVEVA PI and should be highly motivated, innovative, and a self-starter, possessing excellent interpersonal and problem-solving skills. French and English communication skills are required.

Responsibilities

Support for Aveva System Platform and/or Aveva PI will be provided as part of a Managed Services project, focusing on the IT support aspects of both applications.

The following areas of expertise are considered strong assets for this role:

• Incident Management:

• L2/L3 support

• End to end IT incident management

• Redact Knowledgebase article for future incident resolution

• Monitoring Application health

Problem Management:

• Proactive and reactive problem management

• Create and manage problem tickets

• Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)

Change Management:

• Create, manage change requests

• Follow up on change activities

• Perform change activities as needed (IQ/OQ tests)

Application Operations & Lifecycle Management:

• Manage application patching (installation, coordination with product vendor)

• Create installation procedures as appropriate

• Create and manage asset information in CMDB

• Manage application accesses (create/modify/disable)

• Create/update service desk guide

• Create/update configuration guide

Requirements

• Senior IT profile with 5+ years of relevant experience

• Experience in the pharmaceutical industry preferred

• Familiarity with ISA 88 and GAMP guidelines is a plus

• Strong analytical, documentation, and interpersonal skills

• French & English required