Automation Engineer: AI-Driven Customer Service

Xapply; Schweiz; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Xapply, in partnership with its client, seeks an Automation Engineer (Customer Service) based in Switzerland to transform repetitive support tasks into scalable automation. You will design automated workflows, build AI-powered agents, and enable self-service experiences, reducing manual effort while handling growing customer volumes.

The role blends backend engineering with applied AI, including integration work with internal systems and cloud infrastructure.

Aufgaben

• Design and build automated workflows for customer service processes.
• Develop AI-powered agents and self-service experiences to scale support.
• Create integrations with internal systems and ticketing data sources.
• Work with APIs, LLMs, and cloud infrastructure to automate operations.
• Contribute to automation for billing, quota management, and notifications.

Jobbeschreibung

Xapply, in partnership with its client, seeks an Automation Engineer (Customer Service) based in Switzerland to transform repetitive support tasks into scalable automation. You will design automated workflows, build AI-powered agents, and enable self-service experiences, reducing manual effort while handling growing customer volumes.

The role blends backend engineering with applied AI, including integration work with internal systems and cloud infrastructure.