Associate Watch Advisor

Richemont; Genf; On-site; CHF 60,000 - 90,000; Full time

Benefits offered by this job

Attractive compensation and benefits

Dynamic team environment

Development opportunities

Job summary

A. Lange & Söhne is seeking an Associate Watch Advisor to deliver an outstanding customer experience within a luxury boutique in Geneva. You will manage the full sales process, use CRM tools (iCM), and prepare action plans to meet monthly targets.

The role focuses on building relationships with VIP clients, organizing private viewings, and maintaining the boutique to brand standards while supporting the upcoming Flagship in Geneva (opening 2027).

Qualifications

• Experience in luxury retail or high-end fashion preferred.
• Strong customer service orientation and ability to build relationships with VIP clients.
• Ability to meet sales targets and manage the full sales cycle.

Responsibilities

• Meet personal budgets in line with brand strategy.
• Organize private viewings for potential VIPs.
• Maintain boutique appearance and adhere to brand guidelines.
• Handle CRM activities to build the boutique customer base.
• Coordinate stock, reports, and after-sales issues with Boutique Manager.

Skills

Customer service

Sales excellence

VIP management

CRM proficiency

Tools

iCM CRM system

POS system

Job description

PURPOSE

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

This position will support our future Flagship Boutique in Geneva, opening early 2027.

KEY RESPONSIBILITIES

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellency within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.

• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
• Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.

WHAT WE OFFER

• An attractive compensation and benefits program
• A small, dynamic, and caring team
• A role with a wide range of tasks and responsibilities
• A work environment where we value collegiality, loyalty, and solidarity
• Continuous learning and development opportunities