Associate Watch Advisor

A. Lange & Söhne; Genf; On-site; CHF 90,000 - 150,000; Full time

Benefits offered by this job

Compensation & benefits

Dynamic team

Training & development

Job summary

A. Lange & Söhne in Geneva seeks an Ambassador of Watch Sales to deliver exceptional customer experiences inside and outside the boutique.

You will engage with clients, build long-term relationships, and guide them through the full sales process while upholding brand standards. Reporting to the boutique leadership, you will support VIPs, manage CRM activities, and contribute to the launch of our future Flagship Boutique in Geneva, opening early 2027, with a small, dedicated team and a culture of

Qualifications

• Experience in luxury retail is required or highly desirable.
• Excellent client service and relationship-building abilities.
• Ability to meet sales targets and manage the full sales cycle.
• Strong personal appearance and professionalism per brand guidelines.

Responsibilities

• Meet personal budgets in line with the brandRetail strategy.
• Maximize profit while controlling costs (discounts, expenses, commissions).
• Organize private viewings with potential VIPs in your region.
• Discuss business opportunities and action plans with the Assistant/Boutique Manager.
• Act as a reference in building action plans to achieve targets.
• Ensure excellence within and outside the boutique and maintain brand standards.
• Maintain client welcome and servicing and be a brand ambassador to Top VIPs.
• Develop product knowledge and be a reference for the Maison.
• Proactively participate in VIP orders and CRM-related activities.
• Assist in boutique stocktaking and replenishment to avoid discrepancies.
• Ensure proper maintenance of timepieces and boutique visuals.
• Handle credit card transactions and cash/register control.
• Ensure timely reporting to management and share best practices.
• Collaborate with team members and participate in boutique trainings.

Skills

Luxury retail

Client service

CRM tools

Sales targets

Tools

iCM CRM

Job description

PURPOSE

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

This position will support our future Flagship Boutique in Geneva, opening early 2027.

Key Responsibilities

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellency within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
• Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.

What We Offer

• An attractive compensation and benefits program
• A small, dynamic, and caring team
• A role with a wide range of tasks and responsibilities
• A work environment where we value collegiality, loyalty, and solidarity
• Continuous learning and development opportunities