Assistant Groups & Event Manager (f/m/d)

Accor Hotels; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

4-day week option

Stay up to 10 nights/year

Employee discounts

Staff events

Idea encouragement

Zusammenfassung

25hours Hotel Zürich West is seeking an engaging events host to manage our guest experiences and coordinate with internal teams to deliver successful events. You will translate menus and sales documents (German/English) and handle group inquiries for 8+ rooms, preparing quotations and contracts.

You will also prepare forecasts and reports, support sales activities, and ensure adherence to hotel standards in the events department.

Qualifikationen

• Professional experience in a similar role and a passionate host.
• Open and communicative, able to stand your ground when necessary.
• Enjoy working with people and inspiring them.
• Passionate about good food and drink and discovering new concepts.
• Bring personality as well as skills to the role.
• Fluent in German and English.

Aufgaben

• Look after event guests and coordinate with internal teams from start to finish.
• Translate menus and sales documents between German and English.
• Handle group inquiries for 8+ rooms and prepare quotations, contracts, and invoices.
• Prepare forecasts, reports and sales analyses and attend internal meetings.
• Maintain customer relationships and support sales activities.
• Ensure compliance with hotel standards and quality assurance in events.

Kenntnisse

Event coordination

Customer service

Communication

German language

English language

Jobbeschreibung

Company Description

In Zürich we offer you two exciting places to work: the 25hours Hotel Zürich West and Langstrasse. Both hotels tell their own story - as do our colleagues. Our ambience is multicultural, our philosophy is unconventional. We are a young team and love our first-name culture mixed with a good upbringing. Six meeting rooms, two restaurants, a bar - versatile possibilities to organize parties and events in the house. You make sure that all event rooms are sold and that every event runs smoothly.

COME AS YOU ARE AND SHOW WHAT YOU CAN...

... in a 4 day week.

Enjoy 3 days off every week and the opportunity to make your free time more flexible.

Job Description

How does your working day looks like ...

• You’ll look after our event guests - working closely with your team from early morning until late
• You’ll coordinate events with all internal departments and ensure that everyone has all the necessaryinformation
• You’ll be responsible for translating menus and various event and sales documents (German/English)
• You will be responsible for all group enquiries for 8 rooms or more
• You will be responsible for preparing quotations, contracts and invoices
• You will prepare forecasts, reports and sales analyses
• You will attend internal meetings
• You will act as the point of contact for the team in the manager's absence
• You will draw up training and rota schedules
• You will actively maintain customer relationships and support sales activities
• You will ensure compliance with hotel standards and quality assurance in the events department
• You will enter bookings into the system, draw up rooming lists and prepare everything for a seamless check-in and stay
• You conduct customer meetings on site and follow these up with telephone discussions.
• You organise tours of the premises for event and corporate clients
• You prepare for each shift and ensure that everything is tidied up afterwards
• You keep a clear overview, even when every room in the hotel is booked out and things are getting hectic

Qualifications

Your personality counts more than your CV...

• You have professional experience in a similar role and are a passionate host
• You are an open and communicative person who isn't afraid to stand your ground when necessary
• You enjoy working with people and inspiring them
• You are passionate about good food and drink and enjoy discovering new concepts
• You bring not only your skills but also your personality to the role
• You are fluent in German and English

Additional Information

What`s in it for you...

• After successfully completing your probation period you have the opportunity to switch to a 4-day workweek
• Stay up to 10 nights per year free of charge at our 25hours hotels
• As part of Ennismore, benefit from generous discounts at our bars, restaurants, and hotels worldwide
• You’ll have the freedom to bring in your own ideas and experiment creatively
• Enjoy attractive offers from our many cooperation partners
• Be part of our colorful staff parties and vibrant tribe spirit