Application Support Specialist

Netcetera; Zürich; Vor Ort; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

Join a pioneering Swiss software company as an Application Support Specialist in Zurich. You will be responsible for monitoring services and managing incidents, ensuring maximum customer support. With a commitment to professional development, you can grow your expertise in a collaborative team environment.

Leistungen

Additional paid vacation week

Yearly education fund for professional development

Lunch allowance

Free fruit and drinks

Parental leave with full salary

Private health insurance for employees and family

Qualifikationen

• Experience in technical support is advantageous.
• Good communication in English; German is a plus.
• Ability to work in a high-pressure environment.

Aufgaben

• Monitor services provided to customers.
• Manage incidents and service requests effectively.
• Communicate issues to customers and internal teams.

Kenntnisse

Windows

Linux

SQL

Network troubleshooting

Communication skills

Problem-solving

Team player

Tools

Check_mk

Pingdom

Tomcat

Apache HTTP

Jobbeschreibung

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis.

Apply and become part of a client-oriented community.

Looking for a new challenge? Take the next big step in your career!

Your role

• Monitoring of the services we provide to our customers
• Incident management, Service Request Management and Change Management
• Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
• Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
• Proactively analyze application logs to detect the problem
• Maintain the support documentation (cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support and working in 365/24/7 support team

Your profile

• Have know-how and experience with Windows and Linux environment
• Basic knowledge of network concepts and ability to follow and troubleshoot network problems
• Experience in monitoring of systems and services (Check_mk or Pingdom)
• Knowledge of SQL database querying, log analysis, simple code analysis
• Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
• Previous experience in providing technical support would be considered as an advantage
• Good communication skills, excellent spoken and written English
• Up-to-date technical knowledge / IT background: formal or informal
• Team player with ability to learn fast and adapt to changes
• Attitude for solving problems and acting on own initiative
• Ability to stay calm in situations under pressure
• Knowledge of spoken and written German would be an advantage

Adjust your time to work efficiently, be it working hours, part-time options, home office or unpaid leave.

Your well-being is important. With us, you have the possibility to activate an additional paid vacation week per year on top of your regular vacation plan.

Yearly Education Fund

We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures, or long-term education.

Enjoy a lunch allowance each working day, free fruit and drinks at the office.

Parental leave

We welcome your newest family member and support you as new parents with additional free weeks with the full salary.

Private Health & Family Insurace

The company policy covers a private health insurance plan for you and your family.

G+D Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. By pushing the boundaries of digital possibilities, G+D Netcetera creates growth opportunities for businesses. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. G+D Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, G+D Netcetera is a business of about 850 experts at its headquarters in Zurich, Switzerland, and its locations across Europe. Since 2020, the company has been the digital powerhouse within the security tech group Giesecke+Devrient (G+D) as a Trusted Software division. G+D is a global company headquartered in Munich, Germany, shaping trust in the digital age with integrated security technology.