Application Support Specialist

-; Sachseln; Vor Ort; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A leading company in industrial innovation is seeking an Application Support Specialist to join its Robotics Customer Service Global Operations. In this role, you will ensure system availability, provide user support, and collaborate with various teams to enhance operational effectiveness. Ideal candidates will have a technical degree and ERP system knowledge, contributing to continuous service improvement.

Qualifikationen

• 2-3 years of relevant experience, ideally in global companies.
• Strong IS/IT background, with the ability to support complex systems.
• Flexible and organized team player with effective communication skills.

Aufgaben

• Provide application support and super user assistance.
• Gather business requirements and oversee development needs.
• Deliver training and create documentation for users.

Kenntnisse

ERP knowledge

Communication

Customer-focused mindset

Ausbildung

Technical degree in IS

Jobbeschreibung

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Business Process Manager

Taking on this position as an Application Support Specialist, you will be an integral part of the business Robotics Customer Service Global Operations, ensuring system availability and reliability to support daily operations, meet organizational goals, and satisfy customer needs.

Key responsibilities:

• Provide application and super user support, including error reporting, issue follow-up, and system maintenance (e.g., internal customer setup and order management data updates).
• Gather and define business requirements, oversee development needs, and conduct testing of bug fixes and new functionalities.
• Deliver training and create documentation, guidelines, and user support materials to ensure effective system usage.
• Collaborate closely with business and development teams, participate in projects, and ensure regular communication with stakeholders.

Qualifications:

• Technical degree in IS or 2-3 years of relevant experience, ideally within global companies; experience with ABB sales/order systems is a plus.
• Strong ERP knowledge and IS/IT background, with the ability to understand and support complex systems.
• Effective communicator in English, with a customer-focused, results-driven mindset and the ability to work both independently and collaboratively.
• Flexible and organized team player, capable of prioritizing tasks and seeing the broader business context.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld