Application /Support Analyst

Luxoft; Schweiz; Remote; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A leading IT services company in Switzerland is seeking an IT Support Specialist focused on non-clinical applications in healthcare. You will handle daily operations, troubleshooting, on-call support, and coordination with various departments. The ideal candidate has over 5 years of IT experience with strong problem-solving and communication skills. Experience in IT application support for healthcare-related software is crucial.

Qualifikationen

• 5+ years of IT experience required.
• Strong critical thinking and problem-solving skills needed.
• Good understanding of operational workflows necessary.

Aufgaben

• Troubleshoot and maintain healthcare applications.
• Document processes and follow change management protocols.
• Be responsive during off-hours.

Kenntnisse

IT experience

Critical thinking and problem-solving

Business understanding of operational workflows

Communication and teamwork

Quick learning of new applications

Support for non-clinical systems

Jobbeschreibung

Project description

This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You\'ll be responsible for daily operations of various software applications, troubleshooting and maintenance, testing and validation, documentation and change management, cross-functional coordination, and on-call support.

Responsibilities

• Understand how these applications support hospital operations
• Troubleshoot and maintain these systems
• Work with different departments (IT, facilities, security, etc.)
• Document processes and follow change management protocols
• Be flexible and responsive, especially during off-hours

SKILLS

Must have

• + years of IT experience
• Strong critical thinking and problem-solving
• Good business understanding of operational workflows
• Excellent communication and teamwork
• Ability to learn new applications quickly
• Experience with non-clinical systems like: HVAC
• Facilities work order management
• Key management
• Risk/feedback reporting
• Security incident reporting
• Class tracking
• Membership management
• Experience with IT application support for one or more listed applications (Compete, Keystone/SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), Trane/TracerEnsemble)
• Experience interacting with customers, gathering business requirements, and testing/validation of applications

Nice to have

Certifications