Ambassadeur de la Clientèle Multilingue

TieTalent; Neuenburg; Vor Ort; CHF 60’000 - 80’000; Vollzeit

Zusammenfassung

A customer service solutions company in Switzerland is seeking a Multilingual Customer Ambassador. This role involves planning technician travel, managing intervention logistics, and handling client requests. The ideal candidate should have a degree in commerce, 3 years of experience in customer service, and proficiency in French, English, and German at a minimum B2 level. This position offers an opportunity to join a dynamic team in Neuchâtel.

Qualifikationen

• 3 years of experience in customer service or call centers.
• Proficiency in French, English, and German (minimum B2 level).
• Skills in common IT tools and advanced technologies.

Aufgaben

• Planning technician travel and managing intervention logistics.
• Handling administrative follow-up of interventions, validating reports, and managing invoices.
• Preparing monthly reports and updating client information in the CRM.
• Managing client requests and monitoring payments.

Kenntnisse

Customer service experience

Proficient in French

Proficient in English

Proficient in German

Strong communication skills

IT tools proficiency

Ausbildung

Degree in commerce or similar

Jobbeschreibung

About

Our team is seeking a Multilingual Customer Ambassador to join our dynamic team.

Key Mission

1. Planning technician travel and managing intervention logistics
2. Handling administrative follow-up of interventions, validating reports, and managing invoices
3. Preparing monthly reports and updating client information in the CRM
4. Managing client requests and monitoring payments

Required Skills

• Degree in commerce or similar experience
• 3 years of experience in customer service or call centers
• Proficiency in French, English, and German (minimum B2 level)
• Skills in common IT tools and advanced technologies
• Strong customer orientation and effective communication skills
• Location: Neuchâtel, Switzerland

Work Experience

• Administrative

Languages

• French