Agentic Outcome Engineer

Adobe; Basel; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Adobe is seeking an Agentic Outcome Engineer specializing in Adobe Brand Visibility (ABV) to help enterprise customers succeed with AI-powered search and discovery. You’ll combine engineering, customer success skills, and AI development to drive brand consistency, site visibility, and customer sentiment.

You’ll partner closely with customers to onboard, implement, and optimize ABV, resolving technical challenges and enabling durable, data-driven improvements across digital experiences.

Qualifikationen

• Bachelor’s degree in CS, Engineering, or equivalent experience.
• Strong engineering skills with Python, JavaScript/Node, TypeScript, or similar languages.
• Strong SEO / GEO / content delivery systems experience.
• Experience with LLM-based applications, AI agents, RAG systems, or workflow automation.
• Ability to interpret ABV insights and translate them into actionable optimizations.
• Excellent communication and customer-facing skills.
• Preferred: Experience with AEM, Adobe Experience Platform, or Adobe Experience Cloud.

Aufgaben

• Collaborate with customers to onboard and optimize ABV.
• Translate insights into concrete changes to content, metadata, and digital experiences.
• Build tools and automations for ABV ingestion and onboarding.
• Lead technical integration of ABV with AEM, AEP, and customer systems via APIs.
• Design intelligent agents for ABV lifecycle.
• Provide hands-on support and performance monitoring.

Kenntnisse

Python

JavaScript

TypeScript

SEO

LLM apps

APIs

Customer success

Communication

Ausbildung

Bachelor's degree in CS or Engineering

Jobbeschreibung

The Opportunity

Join the Agentic Outcome Engineering team to help enterprise customers succeed with AI‑powered search and discovery. As an Agentic Outcome Engineer specializing in Adobe Brand Visibility (ABV), you’ll combine technical expertise, customer success skills, and AI development to drive brand consistency, site visibility, and customer sentiment. You’ll build tools, automations, and repeatable processes that make measurable outcomes achievable at scale.

You’ll partner closely with customers to onboard, implement, and optimize ABV, resolving technical challenges, accelerating adoption, and enabling durable, data‑driven improvements across digital experiences.

What You’ll Do

Customer Collaboration & Optimization

• Apply Adobe Brand Visibility recommendations to improve brand consistency, visibility, and content quality.


• Translate insights into concrete changes to content, metadata, and digital experiences.


• Build tools and automations that streamline ingestion, onboarding, and application of ABV outputs.

AI Agent & System Development

• Design and refine intelligent agents that support the ABV lifecycle (e.g., content evaluators, metadata generators, QA agents).


• Integrate ABV‑powered agents with AEM, AEP, and customer systems via APIs and data pipelines.


• Implement safety and quality guardrails, fallback logic, and human‑in‑the‑loop workflows.

Technical Implementation & Delivery

• Lead technical integration of ABV, including data mapping, workflow configuration, and resolving challenges.


• Provide hands‑on support through setup, validation, optimization execution, and performance monitoring.


• Communicate technical concepts clearly to marketing, engineering, and executive partners.

Measurement & Continuous Improvement

• Define success metrics across visibility, consistency, CSAT, content quality, and task completion.


• Run experiments, analyze impact, and iterate based on performance data.


• Identify edge cases and optimization opportunities across customer workflows.

What You’ll Need

• Bachelor’s degree in CS, Engineering, or equivalent experience.


• Strong engineering skills with Python, JavaScript/Node, TypeScript, or similar languages.


• Strong SEO / GEO / content delivery systems experience


• Experience with LLM‑based applications, AI agents, RAG systems, or workflow automation.


• Ability to interpret ABV insights and translate them into actionable optimizations.


• Excellent communication and customer‑facing skills.


• Preferred: Experience with AEM, Adobe Experience Platform, or Adobe Experience Cloud.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.