Account Analyst, South Asia

World Economic Forum LLC; Genf; On-site; CHF 78,000 - 110,000; Full time

Job summary

World Economic Forum LLC in Geneva seeks an Account Analyst to support Account Managers, manage partner onboarding, registrations, and event logistics, while ensuring data quality across the portfolio.

The role requires strong coordination, relationship-building, and proficiency with Salesforce and MS Office. A Bachelor’s degree and 1+ years’ experience in a relevant field are preferred. The position is on-site three days per week due to policy.

Qualifications

• Bachelor’s degree or equivalent in Business, Economics, Management or related field.
• 1+ years of experience in business development or relationship management.
• Experience with sales cycles, account management, and market research is a must.

Responsibilities

• Facilitate onboarding for Partners with Account Managers, prepare meeting agendas and documents, coordinate internal teams, and support logistics.
• Track registrations, respond to partner queries, and collate nominations and bilateral meeting shortlists for leadership.
• Maintain accurate account data and work with Finance/Accounts Receivable to reduce billing errors and improve data quality.
• Provide day-to-day operational support to the Director of the Region, manage team operations, plan events and visits, and track timelines and milestones.

Skills

Account management

Relationship management

Sales cycle management

Data quality

Project coordination

Communication

Agile teamwork

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

MS Office

CRM tools

Job description

Please Note: This role requires the ability to work on site 3 days per week per company policy.The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.Why we are recruitingAs a partnership organization and through the Business Engagement teams, the World Economic Forum engages the private sector to address industry, regional and systemic issues. Partners benefit from and contribute to the global knowledge base through working closely with the Forum to set the intellectual agenda of Forum gatherings, drive the insight agenda of its publications and steer the impact of its initiatives.Structured geographically, the Regional Business Team is responsible for building and managing the world’s premier communities of business executives.We are currently seeking an Account Analyst, South Asia, who will be tasked with supporting Account Managers to enhance engagement with Partner organizations and improve partner experience across Forum activities. The Account Analyst will focus on business engagement operations, facilitating efficient day-to-day business administration with a strong focus on operational excellence and data quality.Reporting Lines and InteractionsThe Account Analyst will interact with the Account Managers within the team, and across multiple teams ranging from Finance, Contract Management to Industry, Centre and Government engagement groups. The person will report to the Director, India and South Asia.Main responsibilitiesAccount management support: Facilitate and deliver onboarding for Partners in close collaboration with Account Managers - prepare an agenda for the meeting; coordinate internally with relevant teams; prepare relevant documents/presentations; support with logistics; and when appropriate onboard/introduce digital tools to partners.Event related support: Track registrations for the full team and provide overview on status; support registration and event related queries on logistics from partners; conduct first level of account checks before handing over to the Account Manager; collate nominations from Account Managers for select communities; collate shortlist of bilateral meetings from Account Managers on the team for the Forum’s Chief Business Officer, President and Co-chairs and other Managing Directors, schedule bilateral meetings and build briefing documents (with supervision of Account Managers and Director of Region).Data quality management: Maintain accurate account data for the portfolio, liaise with Business Services to address Salesforce issues; ensure digital tools are being efficiently deployed within the team.Contract and invoice management: accurate and timely contract management in compliance with internal policies and procedures; liaise with Finance and Accounts Receivables team to reduce errors in billing automation processes, implying minimal intervention from Account Managers; manage invoice delivery, corrections, track overdue invoices, work with Account Managers to identify action to be taken to reduce receivables.Day-to-day operational and administrative support to Director of the Region: the Account Analyst will be responsible for the operational efficiency of the team - manage operations for team meetings; support the planning and execution of special projects, including top Forum leadership visit to the region; track timelines and milestones to deliver on the team’s objectives, using the appropriate CRM and operational tools and processes; closely monitor and evaluate key industry developments, media reports and policy changes that impact the larger ecosystem to advise on regional business strategy.Success in this role will be measured by:Operational performance: Consistent, accurate, and self-directed management of partner engagement activitiesData integrity: Tangible improvements in data accuracy and governanceBusiness enablement: Proactive problem-solving leading to fewer support requests from business teamsProductivity gains: Clear reduction in Account Manager time spent on operational overheadExecution discipline: Reliable delivery of team operations on time and in line with agreed SLAsStakeholder impact: Strong, trusted collaboration with stakeholders, reflected in quality of engagement and feedbackPreferred Requirements and ExperienceBachelor’s degree (or equivalent) in Business, Economics, Management or another relevant field.Knowledge and understanding of the business and political landscape of South Asia1+ years of full-time experience in a business development or relationship management role in a fast-changing professional environment preferred. Working knowledge and experience of sales cycle management, account management, market research is a must.Ability to build and maintain positive relationship with partners that enable the Forum to drive new business opportunitiesExcellent organizational, project and time management skills, a strong work ethic, and high attention to detail.Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior stakeholdersAgile team player who enjoys working in a highly collaborative, culturally diverse, fast-paced, and rapidly evolving environment.Deep passion for the future of the business in the emerging world, the role it plays within the global context, and its potential impact on society and the individualResponsible, independent, and self-driven with a learning mindset and a positive attitudeProficient in working with MS Office and Salesforce, experience with other CRM tools a plus.Proficiency in working with AI solutions preferred – knowledge of Chat GPT and Slack a plus.Why join us?Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.