Academics, Director

EF Education First; Zürich; Hybrid; CHF 180.000 - 240.000; Vollzeit

Zusammenfassung

EF Education First seeks an experienced Director of Academics to lead the quality, development, and operational effectiveness of a global online teaching organization. This role spans teacher Learning & Development and Academic Quality, ensuring consistently high teaching standards while building scalable systems, processes, and development programs for a distributed teacher population.

You will set global standards, oversee QA, observe and calibrate performance, and drive data-informed

Qualifikationen

• Master's degree, DELTA or higher in language teaching or related field.
• Experience supervising and observing language teachers and supporting continuous professional development.
• Strong experience in Learning & Development, academic operations, learning operations, education, or a related field.
• Experience leading complex programs or functions in an international or distributed organization.
• Strong understanding of learning design, quality assurance, performance management, and capability development.
• Experience using data to drive decisions and improve performance.
• Strong project, change, and stakeholder management skills.
• Experience with LMS platforms, digital learning tools such as authoring tools, automation, reporting, or learning technology is highly desirable.
• Strong people leadership, communication, and problem-solving skills.

Aufgaben

• Own the global academic quality strategy for language teaching and define clear standards for teaching performance.
• Lead quality assurance, observation, calibration, and performance improvement processes.
• Use learner satisfaction, quality, and operational data to identify trends, risks, and development needs.
• Own the teacher learning journey, including induction, professional development, remediation, and progression.
• Design and improve scalable digital learning solutions, resources, and performance support.
• Lead the use of learning technologies, automation, reporting, and system integrations to improve efficiency and visibility.
• Improve teacher lifecycle processes and create a consistent, engaging global experience.
• Lead academic transformation and continuous improvement initiatives.
• Partner with Product, Operations, Technology and Recruitment, teams on cross-functional projects.
• Lead and develop the academic team, creating clear priorities, accountability, and a culture of continuous improvement.

Kenntnisse

People leadership

Stakeholder management

Data-driven decisions

Change management

Communication

Problem solving

Ausbildung

Master's degree / DELTA

Tools

LMS platforms

Authoring tools

Automation tools

Reporting tools

Jobbeschreibung

Role Overview

We are looking for an experienced Director of Academics to lead the quality, development, and operational effectiveness of a global online teaching organization.

This role sits across teacher Learning & Development, and Academic Quality, with responsibility for ensuring consistently high teaching standards while building scalable systems, processes, and development programs for a large, distributed teacher population.

Key Responsibilities

• Own the global academic quality strategy for language teaching and define clear standards for teaching performance.
• Lead quality assurance, observation, calibration, and performance improvement processes.
• Use learner satisfaction, quality, and operational data to identify trends, risks, and development needs.
• Own the teacher learning journey, including induction, professional development, remediation, and progression.
• Design and improve scalable digital learning solutions, resources, and performance support.
• Lead the use of learning technologies, automation, reporting, and system integrations to improve efficiency and visibility.
• Improve teacher lifecycle processes and create a consistent, engaging global experience.
• Lead academic transformation and continuous improvement initiatives.
• Partner with Product, Operations, Technology and Recruitment, teams on cross-functional projects.
• Lead and develop the academic team, creating clear priorities, accountability, and a culture of continuous improvement.

What We’re Looking For

• Master's degree, DELTA or higher in language teaching or related field.
• Experience supervising and observing language teachers and supporting continuous professional development.
• Strong experience in Learning & Development, academic operations, learning operations, education, or a related field.
• Experience leading complex programs or functions in an international or distributed organization.
• Strong understanding of learning design, quality assurance, performance management, and capability development.
• Experience using data to drive decisions and improve performance.
• Strong project, change, and stakeholder management skills.
• Experience with LMS platforms, digital learning tools such as authoring tools, automation, reporting, or learning technology is highly desirable.
• Strong people leadership, communication, and problem-solving skills.