25056 Customer Success Manager

solvias; Kaiseraugst; Hybrid; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A leading provider of integrated solutions is seeking a Customer Success Manager to manage customer interactions and ensure smooth onboarding processes. The ideal candidate will have a BSc in Life Sciences and 2+ years in a relevant role, demonstrating strong customer service skills and the ability to coordinate with multiple teams. This position supports flexible work models, including part-time and remote arrangements.

Leistungen

Flexible work models

Monthly child allowance

Various pension fund solutions

Employee discount programs

Qualifikationen

• 2+ years in a Life Science or customer service role.
• Solid experience in customer-facing roles.
• Comfortable with matrix organizations.

Aufgaben

• Handle daily customer communication and support.
• Coordinate with internal teams to resolve queries.
• Ensure prompt responses to inquiries.

Kenntnisse

Customer-facing experience

Issue resolution

Communication skills

Proactive problem-solving

Data analysis

Relationship building

Ausbildung

BSc in Life Sciences

Jobbeschreibung

25056 Customer Success Manager Company information

Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster. Join our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment—this is your opportunity to make an impact. Job Description

• Handle daily customer communication and support for accounts without a dedicated Project Manager
• Ensure prompt and professional responses to all customer inquiries
• Coordinate with internal teams (Operations, Quality, etc.) to resolve customer queries
• Notify customers of any deviations or Out of Specification (OOS) results
• Maintain a central repository of key customer information
• Organize and lead customer meetings, technical visits, and presentations
• Support customer audits, representing PMO for assigned accounts
• Ensure smooth onboarding with complete and accurate order information
• Collaborate with Order Management to improve customer data quality
• Uphold Solvias’ client engagement principles and promote customer-centric behavior
• Monitor and report customer feedback using relevant KPIs and metrics

Requirements

• BSc in Life Sciences preferred, with 2+ years in a Life Science or customer service role
• Solid experience in customer-facing roles (CRM / CDMO environment, customer service)
• Strong commercial awareness and business mindset
• Comfortable working in a matrix organization
• Skilled at building and maintaining internal and external relationships
• Quick and effective issue resolution with stakeholders
• Excellent written and verbal communication across functions
• Flexible thinker with a proactive, problem-solving approach
• Strategic mindset with a focus on the bigger picture
• Highly organized and detail-oriented
• Confident in data analysis and KPI tracking
• Skilled in leading customer discussions professionally
• Curious to understand Solvias’ services and capabilities in depth
• Decisive and safety-conscious in fast-paced environments
• Adaptable to diverse customer needs and expectations

Our Offer

• Flexible work models such as part-time and remote work
• Monthly child allowance above the Swiss minimum
• Voluntary monthly family allowance
• Various pension fund solutions
• Daily allowance insurance and non-occupational accident fees paid by Solvias
• Commuter contribution for using public transport
• Fleet discount for various car brands
• Employee discount programs for fitness, insurance, retail and more