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Toronto, ON, CA Burnaby, BC, CA Vancouver, BC, CA Edmonton, AB, CA Montréal, QC, CA Calgary, AB, CA Ottawa, ON, CA

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team and what we’ll accomplish together

We are a service management team that equips organizations to be agile and innovative, focusing on process-driven solutions to be productive, creative, and create value for business stakeholders. We foster a "think service management first" mindset to build solutions using best practices for the workplace of tomorrow, enabling businesses to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.

We are seeking a strategic and visionary Enterprise Architect to lead the evolution of TELUS' enterprise technology ecosystem, with a specific focus on enabling the Green Architecture Strategy across the LBGUPS lifecycle—Learn, Buy, Get, Use, Pay, Support. This end-to-end role is central to designing scalable, secure, and modular platforms that serve complex enterprise and public sector customers.
You'll work cross-functionally to bridge business goals with platform strategy, guiding modernization across systems such as ServiceNow, Salesforce, Netcracker, and OSS/AIOps/BSS. This is more than a technical role—it's a leadership opportunity to help shape how TELUS delivers sustainable, customer-centric, and digitally enabled services at scale.

At TELUS, we're redefining what digital transformation looks like across our enterprise and public sector segments. As part of our enterprise architecture and platform strategy team, you will architect TELUS' Green Architecture Strategy, driving reusability, decoupling, and cloud-first design principle.

What you’ll do

• Develop and maintain the enterprise architecture strategy aligned with TELUS' transformation goals and LBGUPS model
• Define and implement the Green Architecture Strategy, focusing on sustainable, API-driven, and composable platform design
• Design end-to-end architecture blueprints spanning the customer lifecycle, integrating CRM, Provisioning and Fulfillment, OSS/BSS, and ITSM/CSM systems
• Lead solution alignment across ServiceNow, Salesforce, and Netcracker to support omnichannel, customer-centric experiences
• Guide the transition from legacy systems to next-gen platforms, collaborating with business and technical stakeholders
• Provide governance, standards, and oversight for solution delivery across various domains including application, data, infrastructure, integration, and security…
• Mentor domain and solution architects to strengthen architectural maturity across the enterprise
• Incorporate external insights on emerging technologies and architectural frameworks into strategic decision-making
• Clearly communicate architectural vision and execution strategy to executives and delivery teams

What you bring

• Bachelor’s degree in Computer Science, Information Systems, or related discipline
• 10+ years of IT experience, with 5+ years in enterprise or solution architecture roles
• Deep platform experience with ServiceNow, Salesforce, and Netcracker, including integrations and transformation at scale
• Proven experience with cloud platforms (AWS, Azure, or GCP), hybrid architectures, and SaaS ecosystems
• Knowledge of OSS/BSS, network integration, and service orchestration in telco or similar domains
• Familiarity with AI/ML capabilities, and how they shape intelligent operations
• Strong understanding of DevOps, microservices, API governance, and secure architecture patterns
• Excellent communication, leadership, and stakeholder engagement skills
• Demonstrated success in leading large-scale digital transformation initiatives, particularly in regulated or high-availability environments

Great-to-haves

• TOGAF certification or equivalent enterprise architecture credentials, with strong background in ITIL, Agile (SAFe), and COBIT frameworks….
• Proven experience in business architecture modeling, capability mapping, and value stream design across LBGUPS segments…
• Demonstrated expertise in security architecture, data sovereignty, and compliance requirements for enterprise solutions…
• Experience implementing GenAI/AI/ML technologies to enhance operational workflows, decision support, and knowledge management systems

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $116,000-$174,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

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Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.