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Learning & Development Specialist, Commercial Insurance

Jul 4, 2025 Location :

Calgary, AB, CA

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and share in Acera Insurance’s success — which they help create.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Learning & Development Specialist, Commercial Insurance

Job Summary :

Facilitate and/or organize in-house learning for new and existing Acera team members via one-on-one instruction, group sessions, and webinars; incorporate various presentation methods to accommodate adult learning styles.

Location and Status

• Any Alberta or Ontario Office
• Full-time, permanent

Responsibilities include, but are not limited to :

• Create and deliver training programs for Commercial Insurance; provide effective instruction throughout the teams
• Coordinate schedules and logistics, including facilities and communication with attendees
• Manage group training sessions with multiple learning styles
• Work with Team Leads to ensure training needs are met
• Identify opportunities to improve learning and training programs
• Assess staff's learning abilities and training needs; design surveys to measure training effectiveness
• Collaborate with staff, management, and vendors to ensure quality training
• Design and deliver onboarding and knowledge transfer for new partner integrations
• Perform other related tasks as assigned

Soft Skills & Qualifications

• Level 2 General Insurance License or RIBO License
• Minimum two years of commercial insurance sales, service, or underwriting experience
• Proficiency with technology tools to maximize efficiency
• Strong interpersonal, communication, and facilitation skills
• Experience in project management, instructional design, and stakeholder engagement
• Ability to develop and deliver training programs
• Proficient in Microsoft Office, EPIC, and insurance carrier products/portals (preferred)
• Detail-oriented, organized, proactive, and self-motivated
• Willingness to travel and valid driver’s license
• Strong problem-solving and business improvement skills

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides unbiased insurance and risk management solutions with a Canadian perspective. Our collaborative structure combines our team’s expertise to offer greater value, knowledge, and resources to our clients nationwide, including group benefits.

Acera Insurance is an equal opportunity employer and committed to diversity in the workplace. All qualified individuals are encouraged to apply.