Jobs in Richmond Hill, United States

Résumé du poste

A prominent equity investment firm is seeking a Mid-Market Customer Success Manager based in Canada. This role involves managing a portfolio of approximately 47 mid-sized enterprise accounts, focusing on retention and identifying growth opportunities. Key responsibilities include executing Customer Journey Frameworks, actively uncovering expansion prospects, and collaborating across teams to resolve challenges. The ideal candidate will have 3-5 years of experience in SaaS account management and a strong commercial mindset.

Qualifications

• 3-5 years of experience in Account or Customer Success Management in SaaS.
• Proven track record of owning revenue numbers.
• Mastery of open-ended questioning techniques to uncover HR buyer pain points.
• Ability to explain feature functionality in terms of mid-level business impact.
• Demonstrated ability to build relationships beyond the main admin.
• Proficient in creating and adhering to Customer Success Plans.
• Ability to identify usage risk signals and proactively resolve issues.

Responsabilités

• Manage a portfolio of approximately 47 mid-sized enterprise accounts.
• Execute the Customer Journey Framework.
• Uncover expansion opportunities within existing accounts.
• Map product features to business processes to increase product adoption.
• Collaborate with internal teams to resolve customer challenges.