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ADP is hiring a WFM Solution System Architect for Workforce Manager (WFM) market.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this position, you will be responsible for assisting ADP customers across various industries to solve their labor productivity, costs, industry-specific complexities, and scheduling needs.

This position will work directly with our clients to develop and implement processes that ensure effective implementation and support of our workforce management (WFM) solutions. The primary objective is to effectively troubleshoot any encountered issues and achieve a successful resolution. This role requires collaboration with cross-functional teams to drive sales, streamline implementation, and provide escalation support for ADP’s clients.

Results will be measured by performance against target for areas of responsibility.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.

Ready to #MakeYourMark? Apply now!

ESSENTIAL RESPONSIBILITIES

• Develop overall architecture of WFM systems to ensure the solution meets the client’s needs, including the right technologies, frameworks, and tools.
• Work with ADP customers to solve business challenges specific to their industry market.
• Collaborate with stakeholders, and end-users, to gather and document functional and technical requirements for the WFM system, ensuring seamless integration with other organizational systems (e.g., HR, payroll, CRM, ERP) for smooth data flow and accuracy.
• Assist with sales education and coordinate training efforts relative to product offerings across industries.
• Create and deploy customer support best practices for the vertical area of responsibility.
• Provide direct support for escalated customers.
• Act as the vertical product / industry liaison to Sales, Implementation, and Service support.
• Act as an advisor to the Product Management group to ensure effective vertical positioning of WFM solution set.
• Assist in the creation of vertical presentation / demonstration materials.
• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE : Requirements

• 5+ years of experience in a leadership, finance, or operations capacity in any industry.
• Experience creating business processes, setting labor standards, and creating schedules.

BONUS POINTS FOR THESE : Preferred Qualifications

• Experience working with the Kronos or ADP workforce management solution.
• Previous business services and / or business software experience.
• Excellent verbal, written communication and presentation skills are required.
• The ability to conceptualize, negotiate, and sell ideas internally and externally is essential.
• Ability to generate and implement concepts, ideas, and plans while functioning in a flexible, constantly changing environment is necessary.
• Must be a strong team player.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

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