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Remote IT Service Desk Specialist — Canada
Job summary
A technology consultancy firm is seeking a Virtual Service Desk Support specialist to deliver IT support remotely across Canada. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, and a commitment to customer service. Responsibilities include troubleshooting technical issues, managing client requests, and maintaining documentation. This role offers competitive compensation and an inclusive work culture focused on growth and innovation.
Benefits
Qualifications
- Previous experience in IT support, helpdesk, or technical customer service is preferred.
- Experience working remotely or in a virtual support environment is an advantage.
- Hands-on knowledge of Windows, Mac, or Linux operating systems is a plus.
Responsibilities
- Respond promptly to incoming support requests from clients across Canada.
- Diagnose and troubleshoot technical hardware, software, and network issues.
- Provide step-by-step guidance to resolve technical problems efficiently.
- Document all incidents in the service management system.
- Escalate complex issues to senior IT staff as needed.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.