YYZ Ocean Import - Ocean Cargo Coordinator

Nippon-Expres; Mississauga; Hybrid; CAD 48,000 - 72,000; Full time

Benefits offered by this job

RRSP/DPSP with company matching

Paid time off (vacation & sick time)

Career growth & skill enhancement

Hybrid work model (4 days office, 1 Wf

Hybrid work model (4 days at the офис,

Job summary

Nippon Express Canada Ltd. is seeking an Ocean Cargo Coordinator to manage day-to-day ocean freight coordination for import/export operations and provide proactive client support while ensuring accuracy and efficiency across the workflow.

The role emphasizes handling LCL/FCL shipments, coordinating with carriers, and maintaining strong client relationships. A hybrid work model is offered with opportunities for growth and skill development.

Qualifications

• 1–3 years’ experience in a similar Ocean Cargo/Logistics role.
• General knowledge of freight forwarding NVOCC.
• Knowledge of moving goods by ocean; exports.
• Quality customer service with clear communication.
• Strong communication skills, verbal and written.
• Strong time management; prioritize tasks.
• Ability to remain calm under pressure and meet deadlines.
• Critical thinking and problem solving.
• Microsoft Office knowledge (Excel/Word).
• High school diploma.
• IMDG Dangerous Goods certification (asset).

Responsibilities

• Coordinate ocean shipment imports/exports (LCL/FCL/Consolidation).
• Plan delivery/pick-up with transporters; track shipments.
• Verify ocean freight docs and bookings; ensure approvals.
• Provide exceptional client service and carrier relationships.
• Handle client communications; resolve issues and prevent recurrence.
• Audit supplier invoices; reconcile payments and demurrage.
• Improve internal systems to enhance service quality.
• Perform other duties as required.

Skills

Communication skills

Time management

Critical thinking

Problem solving

Education

High school diploma

IMDG Dangerous Goods certification

Tools

Excel

Word

Job description

Head Office / Toronto Branch - Nippon Express Canada Ltd., 6250 Edwards Blvd., Mississauga, Ontario, Canada

Job Description

Company Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.

Job Summary

The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process.

Responsibilities

• Handle LCL/FCL/Consolidation for Ocean Import/Export shipments.
• Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations.
• Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed.
• Provide exceptional client service to build and maintain good business relationship with both client and carriers.
• Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
• Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts.
• Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
• Various other duties as may be required.

Qualifications

• Minimum of 1-3 years’ experience in a similar role.
• General knowledge of the freight forwarding NVOCC environment
• Knowledge of principles and methods of moving goods by ocean, specifically exports
• Ability to provide quality service for our customers by understanding their needs and requirements
• Strong communication skills, verbal and written
• Strong time management; able to prioritize tasks
• Ability to remain calm in stressful situations, work under pressure and meet deadlines
• Critical thinking and problem solving
• Basic knowledge of Microsoft Office products, including Excel and Word
• High school diploma
• IMDG Dangerous Goods certification (an asset)

What We Offer!

• RRSP/DPSP plan with company matching
• Paid time off (vacation & sick time)
• Opportunities for career growth and skill enhancement
• Hybrid work model (4 days at the office, 1 day WFM)

We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.

Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.

Please note that we use AI tools as part of our recruitment process to enhance efficiency.

Head Office / Toronto Branch - Nippon Express Canada Ltd., 6250 Edwards Blvd., Mississauga, Ontario, Canada