Youth Worker- PT - HOPE Program

360°kids; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

360°kids HOPE Program in Ontario is seeking Youth Workers to provide mentoring, crisis support, and case management for youth who have been victims of trafficking. You will meet youth in person, assess needs, set goals, and coordinate life skills sessions while offering trauma-informed counselling and role modelling.

The role requires evenings, overnights, weekends, and holidays; a CYW diploma or equivalent; a valid G driver\'s license and a reliable vehicle; and the ability to document outcomes

Qualifications

• CYW Diploma or equivalent in human services field.
• Experience supporting youth and understanding trauma-informed approaches.
• Strong counselling, mentoring and crisis-support skills.
• Ability to document outcomes and coordinate with teams.

Responsibilities

• Conduct in person meetings with youth to assess needs and set goals.
• Coordinate life skills sessions and provide access to direct services.
• Provide trauma-informed youth counselling and role modelling.
• Support youth in securing housing and accessing community programs.
• Respond to inquiries, complaints and emergencies involving youth and document outcomes.
• Advocate for youth with internal and external resources.

Skills

Counselling skills

De-escalation

Boundary setting

Mentoring

Leadership

Education

CYW Diploma/Degree or equivalent in human services

Job description

The HOPE Program provides voluntary, individualized supports for youth who have been victims of sexual exploitation via human trafficking. Services are offered acrossina varietyof settings and tailored to meet the needs of distinct populations within thispopulation, with theultimate goalof journeying alongside youth as they move away from experiences of exploitation and toward safety, stability, and independence. The program builds on the strengths and skills youth alreadypossess, supporting them as they continue their life journey.Youth Workers providementoring, crisis support, and case managementinorder tosupport youth to meettheirgoals.

Key Responsibilities:

• Conduct in person meetings with youth to assess needs, set goals, and begin movement towards minimizing crisis and increasing stability.


• Coordinate and facilitate life skills sessions, provide ongoing life skills support, and mentoring and provide access to direct services to address issues youth are presently facing.


• Provide youth focused counselling skills using a trauma informed approach and role modelling in an adaptable and flexible approach taking into consideration the unique qualities of each youth.


• Coach and support youth and act as positive role model, mentor, and suport for youth as they learn new skills.


• Respond to and investigate enquiries, complaints, and emergency situations involving youth; assess the situation, implement short-term and long-term solutions, and document outcomes.


• Resolves conflict situations including youth complaints and disputes. Listens, mediates, negotiates, and provides support and guidance to resolve issues and document outcomes


• Encourage and support youths to secure suitable housing within the community and assist youth to access various community programs regarding housing, mental health, etc.


• Ensures effective delivery service to the youth by documenting information, observations, and impressions that may impact on a youth’s case plan where appropriate.


• Advocatesonbehalfofyouthsforsupport,services,andbenefitswithinternal and external resources, and engages in active problem-solving around each youth’s needs.


• Intheeventofacrisisorcriticalincident,immediatelyreporttoappropriatelevel.


• Coordinatesandcollectsmonthlyprogramfeesfromyouth.Ensuresprogram feesaresecuredand transferred to Financein a timely manner.


• Followsappropriatepoliciesandproceduresof360°kids.Ensuresthatthe programoperatesin line with 360°kids’ mission, vision, and values, and activitiescomply withapplicable standards and laws. Reports on a regular basis to the Team Leadregardingissues of need and/or concern.


• With the Team Lead and Manager of HOPE support, create, and implement approved strategies and plans that will result in the achievement of the program’s goals and objectives.


• HOPE is expanding and may include multiple service components (e.g., crisis beds, stage-based support, and related programming).


• Depending on final staffing design, Youth Workers may be assigned to a consistentcomponentOR rotate between components. Flexibility isrequiredas the model evolves


• Completes all mandatory recording and reporting including daily documentation and statistical data collection. Provides reports and related informationtotheManagerofHOPEProgramasrequiredandinatimelymanner.


• Other duties required

Educational and Skills Required

• CYW Diploma/Degree, or post-secondary education in a human services field (or equivalent combination of education and experience).

• Experience supporting street-involved youthis required; experience supporting youthimpactedby trafficking is a strong asset.


• TherapeuticCrisisIntervention(TCI)training(or willingness to obtain within a defined onboarding period).


• Currentfirstaid/CPRcertification and Current Broad Record Check (Criminal Background Check)


• Thorough understanding of issues pertaining to youth; understanding of domestic human trafficking; knowledge of relevant legislation and a strong understanding of case management principles


• Must have a valid G driver’slicenseand a reliable vehicle available for every shift.


• Demonstratedclientfocusedcounsellingskillsandrolemodelling.


• Excellent judgement, boundary-setting, and de-escalation skills.


• Possesses strong personal ethics and integrity as well as exceptional interpersonal skills including influencing, consensus/team building, facilitation, negotiation, conflict resolution management, leadership, motivation, delegation, coaching/mentoring, and empowerment.


• Must be willing and able to transport youth whenrequired, including in personal vehicle when operationally necessary (with adherence to agency policies and documentation expectations).This role includes evenings, overnights, weekends, and holidays depending on operational needs.

• Shifts may include combinations such as Sat & Sun rotational 3pm - 11pm 7am to 3pm (final schedule subject to staffing model and operational requirements).

• Due to program operations and staffing ratios, vacation and sick coverage may not always be backfilled. Staff are expected to work collaboratively and follow program direction to ensure youth safety and continuity of support.


• Proficiency in spoken and written French is an asset

This posting is for a newlycreated role designed to support the evolving needs of the youth we serve at 360°kids.