Youth Worker, Connections Emergency Housing - Contract until October 2026

360°kids; Richmond Hill; On-site; CAD 48,000 - 64,000; Full time

Job summary

360°kids in Richmond Hill, Canada is seeking a Youth Worker to support youth through housing transitions and case management within the Connections program. You will follow up on plans, assist with housing searches, and provide referrals to appropriate services.

You will also deliver daily support, crisis intervention, safety checks, and accurate HIFIS documentation while coordinating with Housing Workers, Counsellors, and other staff to help residents regain stable housing.

Qualifications

• Post-secondary education in a child/youth field or equivalent experience with youth.
• Minimum of three years’ experience working with at-risk youth.
• Experience using a case management system or HIFIS and VI-SPDAT is an asset.
• Therapeutic Crisis Intervention (TCI) and Suicide Prevention training are assets.
• First Aid/CPR certification is an asset.
• French language ability is an asset.

Responsibilities

• Follow up with youth on case plans, goals, and activities and make referrals as required.
• Assess housing needs and assist with housing searches for residents.
• Provide referrals to Housing Workers, Counsellors, and other supports as needed.
• Support residents daily to address challenges and maintain housing stability.
• Facilitate weekly resident meetings and document concerns to resolution.
• Provide crisis intervention and ensure safety of residents and facility.
• Complete intake, discharge info, and data entry into HIFIS.
• Assist with meals and housekeeping as part of program support.
• Prepare reports for Team Leader/Manager and participate in relevant trainings.

Skills

Case management experience

Crisis intervention

Communication skills

French language (asset)

Education

Post-Secondary degree/diploma in child/youth field

Tools

HIFIS

VI-SPDAT

TCI

Job description

Schedule : Mon-Fri Rotational shifts 7am-3pm, 3pm-11pm, 4pm-12am

Key Responsibilities:

• Follow up with youth regarding their case plan, goals, and activities, and make referrals or do warm transfers as required. Youth worker will be a prime worker to up to 4 youth at a time that are residing in the connections program.
• Work with youth to assess their housing needs and help them look for housing. (Youth with higher needs will be referred to the Housing Support Worker.)
• Make appropriate referrals to Housing Workers, ATS, Individual and Family Counsellors, Employment, Education, Specialized Support Workers such as Mental Health or Addictions, and others as required.
• Provide youth with encouragement and help connect them to supports that will help them address challenges in their lives and, once re-housed, will provide supports that help them to maintain their housing.
• Provide ongoing daily support, assistance and encouragement to break the cycles of poverty and homelessness.
• Facilitate weekly resident meetings to communicate programs available to residents and receive feedback and address program/client concerns. Workers receive and record concerns from residents and follow up until resolution is achieved. A meeting is held each week on a designated day and time.
• Provide support, crisis intervention and conflict resolution as required.
• Conduct Exit Interview with client and enter discharge information into HIFIS. Clean out room of discharged client.
• In the event of a crisis or critical incident, immediately reports to appropriate level.
• Provide youth with a safe place to stay and basic needs (food, bedding and hygiene) while they emerge from crisis. Compete basic intake using HIFIS to determine eligibility for emergency Housing and assess any immediate needs .
• Within 72 hours of admission, conduct the full Intake process with clients, using the VISPDAT needs assessment tool, the Rapid Re-Housing, Triage, and Intervention program, and the HIFIS case management goal-setting tool.
• Responsible for nightly room checks; to ensure safety of the residents and facility.
• Medication administration, monitoring, storage, and disposal (as required). Enforces house rules, policies, and procedures.
• Follows appropriate policies and procedures of 360°kids. Ensures that the program operates in line with 360°kids’ mission, vision and values and activities comply with applicable standards and laws.
• Completes all mandatory recording and reporting including daily documentation, statistical data collection, recording case notes in HIFIS and input required data fields into HIFIS and Client Records.
• Supports Food Services and Home Base by assisting with serving meals and cleaning of eating area and dishes.
• Provides reports and related information to the Team Leader and/or Manager of Programs as required.
• Attends training workshops and relevant conferences that pertain to the role. Other duties as required.

Education/Experience/Licenses/Certification Required /skills

• Post-Secondary degree/diploma in a Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
• Minimum of three years’ experience working with "at-risk” or street involved youth.
• Experience using a case management system or HIFIS and VI-SPDAT an asset.
• Therapeutic Crisis Intervention (TCI), Suicide Prevention training an asset.
• Current First Aid/CPR certification an asset.
• Current broad record check.
• Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CFSA).
• Demonstrated client focused counselling skills and role modelling.
• Must possess excellent communication skills and have the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client.
• Speaking and writing in French is an asset.